Patient Services Specialist: Scheduling & Coordination

Vanderbilt Health; Nashville (TN); On-site; USD 34,000 - 42,000; Full time

Job summary

Vanderbilt Health’s Rehabilitation Therapy department is seeking an Associate Patient Service Specialist to support outpatient physical and occupational therapy services. You will handle patient interactions, scheduling, and pre-visit coordination within our Vanderbilt Rehabilitation Therapy team.

The role emphasizes accurate patient information, timely scheduling, and effective communication to ensure smooth clinic operations and patient experience at Vanderbilt Health.

Qualifications

• High school diploma or GED required.

Responsibilities

• Proficiently performs all Associate Patient Service Specialist job responsibilities.
• Schedules appointments and procedures through clinical communication, work queues, and patient portal messages
• Manages registration and patient work queues.
• Coordinates with patients and/or outside facilities to ensure all pre-appointment orders and consults have been received and ready to view prior to patient visit.
• Communicates with patients through the patient portal using critical decision making to route appropriately as applicable.
• The responsibilities listed are a general overview of the position and additional duties may be assigned.

Skills

Customer Service

Patient Scheduling

Patient Documentation

Medical Terminology & Documentation

Appointment & Procedural Scheduling

Education

High School Diploma or GED

Job description

Vanderbilt Health’s Rehabilitation Therapy department is seeking an Associate Patient Service Specialist to support outpatient physical and occupational therapy services. You will handle patient interactions, scheduling, and pre-visit coordination within our Vanderbilt Rehabilitation Therapy team.

The role emphasizes accurate patient information, timely scheduling, and effective communication to ensure smooth clinic operations and patient experience at Vanderbilt Health.