Orthopedics Patient Services Coordinator

Montgomery College; Nashville, Northern (TN, KY); Hybrid; USD 30,000 - 42,000; Full time

Job summary

Vanderbilt Health’s Orthopaedics department in Nashville is seeking an administrative professional to support patient flow and scheduling. The role involves greeting patients, handling check-in/out, and coordinating appointments with various clinic systems to ensure smooth operations.

Must be able to provide excellent customer service, manage documentation, and assist with insurance updates. This entry-level position offers opportunities for growth within a leading academic health system in

Qualifications

• Customer Service: focus on patient needs, responsive to patients.
• Patient Scheduling: coordinate and schedule patient appointments in hospital/clinic systems.
• Patient Documentation: receive and record patient information.
• Medical Terminology & Documentation: understand medical terminology in a clinical setting.

Responsibilities

• Conducts patient check-in and check-out.
• Schedules appointments through clinical communication or direct request.
• Provides positive first impressions utilizing customer service skills.
• Ensures point of service collections.
• Manages reception area and communicates appointment updates to patients.
• Additional duties may be assigned.

Skills

Customer Service

Patient Scheduling

Patient Documentation

Medical Terminology & Documentation

Education

High School Diploma or GED

Job description

Vanderbilt Health’s Orthopaedics department in Nashville is seeking an administrative professional to support patient flow and scheduling. The role involves greeting patients, handling check-in/out, and coordinating appointments with various clinic systems to ensure smooth operations.

Must be able to provide excellent customer service, manage documentation, and assist with insurance updates. This entry-level position offers opportunities for growth within a leading academic health system in