Patient Services Specialist: Scheduling & Care Coordination

University of Washington; Seattle (WA); Vor Ort; USD 30.000 - 40.000; Vollzeit

Benefits dieser Stelle

Public transportation access

Career growth opportunities

Zusammenfassung

Harborview Medical Center's Eye Institute in Seattle seeks a Patient Services Specialist 2 to support efficient communications among staff, providers, and patients. Responsibilities include scheduling appointments, gathering demographics and financial data, and ensuring top-notch patient care across the clinic team.

The role emphasizes collaboration, patient satisfaction, and potential career growth, with a day shift and Mondas-Fridays schedule in a full-time capacity at Harborview.

Qualifikationen

• High school graduation or equivalent.
• One year of healthcare, administrative, or customer service experience.
• Equivalent education and/or experience may substitute for minimum qualifications.

Aufgaben

• Providing staff, providers, and patients with an efficient system of internal and external communications, including phone answering and call triaging.
• Scheduling provider and ancillary service appointments.
• Obtaining patient demographic, financial, and clinical information.
• Partnering with all members of the clinic team to prioritize patient satisfaction and exceptional care delivery.
• Other duties as requested.

Kenntnisse

Effective communication

Appointment scheduling

Customer service

Phone triage

Ausbildung

High school diploma or equivalent

Jobbeschreibung

Harborview Medical Center's Eye Institute in Seattle seeks a Patient Services Specialist 2 to support efficient communications among staff, providers, and patients. Responsibilities include scheduling appointments, gathering demographics and financial data, and ensuring top-notch patient care across the clinic team.

The role emphasizes collaboration, patient satisfaction, and potential career growth, with a day shift and Mondas-Fridays schedule in a full-time capacity at Harborview.