Patient Services Specialist — Day Shift, On-Site

UW Medicine; Seattle, Northern (WA, KY); Hybrid; USD 62,524,000 - 84,272,000; Full time

Job summary

Harborview Medical Center, part of UW Medicine, is seeking a Patient Services Specialist 2 for an on-site day shift (Mon-Fri, 7:30am-5:00pm) as a 100% FTE position. You will support staff, providers, and patients with efficient communications, call triage, and scheduling of appointments.

You will collect patient demographics, financial and clinical information and collaborate with the clinic team to ensure outstanding care delivery.

Qualifications

• High school graduation or equivalent.
• One year of healthcare, administrative, or customer service experience, or an equivalent combination of education/experience.

Responsibilities

• Providing staff, providers, and patients with an efficient system of internal and external communications, including phone answering and call triaging.
• Scheduling provider and ancillary service appointments.
• Obtaining patient demographic, financial, and clinical information.
• Partnering with all members of the clinic team to prioritize patient satisfaction and exceptional care delivery.
• Other duties as requested.

Education

High school diploma or equivalent

Job description

Harborview Medical Center, part of UW Medicine, is seeking a Patient Services Specialist 2 for an on-site day shift (Mon-Fri, 7:30am-5:00pm) as a 100% FTE position. You will support staff, providers, and patients with efficient communications, call triage, and scheduling of appointments.

You will collect patient demographics, financial and clinical information and collaborate with the clinic team to ensure outstanding care delivery.