Patient Services Specialist — Scheduling & Care Coordination

Talentify; Monroe Township (NJ); On-site; USD 25,000 - 44,000; Full time

Job summary

NJRetina, part of Prism Vision Group, located in Monroe, NJ, is seeking a Patient Service Representative for our Monroe, NJ office. This onsite, non-exempt role supports inbound and outbound patient interactions, scheduling, pre-registration, and basic revenue-cycle tasks.

You will work with physicians and staff, ensure HIPAA compliance, protect patient privacy, and provide financial counseling and payment plan options. Travel to other locations may be required.

Qualifications

• High school diploma or GED.
• 2+ years in a patient-facing healthcare or customer service role.
• Excellent English communication; bilingual a plus.

Responsibilities

• Schedule and complete full patient registrations for appointments with accuracy.
• Initiate pre-registration and verify demographic and insurance information.
• Verify insurance, benefits and referrals.
• Obtain IDs and validate patient identity and coverage prior to services.
• Adhere to HIPAA and protect patient privacy.
• Facilitate patient flow through the clinical care process.
• Provide information on appointments, billing policies and financials.
• Provide upfront financial counseling and establish payment plans.
• Advise patients of financial obligations and collect funds per guidelines.
• Liaise between patients, physicians and staff to facilitate care.
• Notify parties of appointment times, referral criteria, and authorization requirements.
• Train other patient services representatives.
• Comply with company policies and standards.

Skills

Verbal communication

Written communication

Customer service

Problem resolution

HIPAA compliance

Education

High School Diploma or GED

Tools

Microsoft Office Suite

Electronic Health Records (EHR) systems

Job description

NJRetina, part of Prism Vision Group, located in Monroe, NJ, is seeking a Patient Service Representative for our Monroe, NJ office. This onsite, non-exempt role supports inbound and outbound patient interactions, scheduling, pre-registration, and basic revenue-cycle tasks.

You will work with physicians and staff, ensure HIPAA compliance, protect patient privacy, and provide financial counseling and payment plan options. Travel to other locations may be required.