Patient Services Coordinator II

Nemours Children's Health; Philadelphia (Philadelphia County); On-site; USD 42,000 - 55,000; Full time

Job summary

Nemours Children's Health in Philadelphia, PA, is seeking a Patient Service Rep to organize and operate office systems for appointment scheduling, patient intake, data verification, charge entry, and cash collection. You will also support patient flow, insurance verification, and EPIC documentation to ensure accurate, confidential records.

Responsibilities include greeting patients, updating demographics, scheduling, obtaining authorizations, handling referrals, and processing payments.

Qualifications

• High school diploma or equivalent required.
• Minimum 2 years medical office experience preferred.
• Clerical experience and EPIC experience preferred.
• Computer/typing skills required.

Responsibilities

• Greet and register patients professionally and compassionately.
• Update demographics and insurance information accurately.
• Schedule and confirm appointments and manage referrals.
• Obtain authorizations and pre-certifications as needed.
• Post charges and collect payments; prepare receipts and balance cash.
• Assist with patient flow and Medicaid/financial assistance inquiries.
• Maintain medical records and EPIC documentation; keep waiting areas informed.
• Support office communications and participate in quality improvements.

Skills

Empathy

Communication

Teamwork

Attention to detail

Time management

Education

High School diploma or equivalent

Tools

EPIC electronic medical records

Computer/typing skills

Job description

Nemours Children's Health in Philadelphia, PA, is seeking a Patient Service Rep to organize and operate office systems for appointment scheduling, patient intake, data verification, charge entry, and cash collection. You will also support patient flow, insurance verification, and EPIC documentation to ensure accurate, confidential records.

Responsibilities include greeting patients, updating demographics, scheduling, obtaining authorizations, handling referrals, and processing payments.