Patient Services Rep II

The Nemours Foundation; Philadelphia (Philadelphia County); On-site; USD 34,000 - 42,000; Full time

Job summary

The Nemours Foundation seeks a Patient Service Rep to support appointment scheduling, patient intake, data verification, charge entry and cash collection in a pediatric office.

Responsibilities include collecting payments, posting charges, maintaining medical records, coordinating referrals, and helping families access Medicaid or Nemours Financial Assistance while ensuring smooth patient flow.

Qualifications

• High School diploma or equivalent.
• 2 years minimum medical experience.
• Computer/typing skills required.
• EPIC experience preferred.

Responsibilities

• Receive patients in a professional and caring manner.
• Gather and update demographics and insurance information.
• Schedule and confirm appointments.
• Obtain authorization and pre-certification.
• Document and follow up on referrals.
• Document and follow up on no-shows and cancellations.
• Answer telephone and direct calls accordingly.
• Maintain medical records and EPIC documentation.
• Register patients, collect payments, post charges, and provide receipts.
• Monitor waiting rooms and inform families of delays.
• Assist with Medicaid coverage and Nemours Financial Assistance.
• Assist with transportation arrangements and patient flow.

Skills

Accepts feedback

Asks questions for clarification

Gives accurate information

Makes suggestions for improvements

Is willing to accept change

Works as a team member

Uses listening skills

Manages resources prudently

Takes direction

Thinks pro-actively

Establishes positive rapport with_pat_

Reports to duty promptly

Utilizes sick and vacation days

Attends staff meetings

Education

High School diploma or equivalent

Job description

Nemours is seeking a Patient Service Rep!

Responsible for organizing and operating the office systems related to appointment scheduling, patient intake including data verification, charge entry and cash collection, statistical tracking office communications, word processing and filing of patient records.

ESSENTIAL RESPONSIBILITIES

• Receive patients in a professional and caring manner.
• Gather and update information regarding demographics and insurance in a respectful and confidential fashion.
• Schedule and confirm appointments.
• Obtain authorization and pre-certification.
• Document and follow up on referrals.
• Document and follow up on no-shows and cancelations.
• Answer telephone using proper phone etiquette and direct calls accordingly.
• Maintain content and organization of medical records.
• Register patients, collect payments from patients, post charges according to procedures, provide receipts and appropriately document all financial transactions. This includes cash reconciliation and bank deposit preparation.
• Order clerical and clinical supplies and maintain records.
• Monitor waiting rooms and keep patients informed as to schedule delays.
• Advise families regarding obtaining Medicaid coverage and/or Nemours Financial Assistance for their children.
• Assist with arrangements for transportation
• Assist with patient flow.
• Prepare office communications
• Participate in quality improvement activities
• Filing of patient charts, correspondence and related documentation scan documents into EPIC.
• Maintain inventory of supplies and forms
• Open and sort mail, lab reports and consultation reports. Stamp “received” and distribute for Provider review.

ADDITIONAL REQUIREMENTS

PERFORMANCE SKILLS

• Accepts feedback
• Asks questions for clarification
• Gives accurate information
• Makes suggestions for improvements
• Is willing to accept change
• Works as a team member
• Uses listening skills
• Manages resources prudently
• Takes direction
• Thinks pro-actively
• Establishes positive rapport with patients and families, uses AIDET
• Reports to duty promptly and utilizes time effectively to provide clerical support
• Utilizes sick and vacation days appropriately
• Participated in conferences/in-services
• Attends staff meetings

POSITION QUALIFICATIONS

• High School diploma or equivalent
• 2 years minimum medical experience
• Computer/typing skills required
• Clerical experience in a physician's office preferred; EPIC experience preferred