Patient Services Specialist: Scheduling & Billing

The Institute for Family Health; New York (NY); On-site; USD 38,000 - 46,000; Full time

Job summary

The Institute for Family Health seeks a clerical associate to support routine office tasks, cash collection, scheduling, and data integrity using the Epic system.

Under supervision, you will ensure accurate patient registrations and help maintain smooth clinic operations, with emphasis on accurate data handling and courteous service. Bilingual Spanish is preferred to assist diverse patient populations.

Qualifications

• High School Diploma or equivalent required.
• Minimum of one (1) year customer service experience required.
• Demonstrated typing skills for CRT input required.
• Demonstrated ability to accurately conduct and record a patient interview, to obtain clinical, demographic, and financial information.
• Demonstrated ability to handle multiple priorities and to deal calmly with individuals under stress.
• Bi-lingual, Spanish preferred.

Responsibilities

• Schedules patient appointments in Epic system.
• Makes reminder and no-show calls and provides schedule information to the practice.
• Prints, schedules, and confirms appointments.
• Responsible for performing a complete registration of patient clinical, financial and demographic information into the Epic system.
• Responsible for the integrity of the data. Collects cash from patients for charges and co-payments.
• Completes all necessary documents for all payments accrued. Matches cash collected to receipts at end of session.
• Requests patient charts from Medical Records Department for distribution. Searches for missing charts before they are needed for clinic session, only as required.

Skills

Typing skills

Customer service

Data entry

Multi-tasking

Bilingual Spanish

Education

High School Diploma or equivalent

Tools

Epic system

Job description

The Institute for Family Health seeks a clerical associate to support routine office tasks, cash collection, scheduling, and data integrity using the Epic system.

Under supervision, you will ensure accurate patient registrations and help maintain smooth clinic operations, with emphasis on accurate data handling and courteous service. Bilingual Spanish is preferred to assist diverse patient populations.