Patient Services Coordinator - Scheduling & Billing (Epic)

Kids for the Future; City of Kingston (NY); On-site; USD 34,000 - 45,000; Full time

Job summary

Kids for the Future in Kingston, NY is seeking a Front Desk/Reception duties employer to perform routine clerical tasks, handle cash collection, schedule appointments, and ensure accurate registration and billing in the Epic system.

Under supervision, the candidate will maintain data integrity, support the clinic, and coordinate chart requests while delivering friendly customer service to patients and families in a fast-paced setting.

Qualifications

• High School Diploma or equivalent required.
• Minimum of one year customer service experience required.
• Demonstrated typing skills for CRT input required.
• Demonstrated ability to accurately conduct and record a patient interview, to obtain clinical, demographic, and financial information.
• Demonstrated ability to handle multiple priorities and to deal calmly with individuals under stress.

Responsibilities

• Schedules patient appointments in Epic system.
• Makes reminder and no-show calls and provides schedule information to the practice.
• Prints, schedules, and confirms appointments.
• Responsible for performing a complete registration of patient clinical, financial and demographic information into the Epic system.
• Responsible for the integrity of the data. Collects cash from patients for charges and co-payments.
• Completes all necessary documents for all payments accrued. Matches cash collected to receipts at end of session.
• Requests patient charts from Medical Records Department for distribution. Searches for missing charts before they are needed for clinic session, only as required.

Skills

Customer service experience

Typing skills

CRT input

Patient interview recording

Multitasking under stress

Education

High School Diploma or equivalent

Job description

Kids for the Future in Kingston, NY is seeking a Front Desk/Reception duties employer to perform routine clerical tasks, handle cash collection, schedule appointments, and ensure accurate registration and billing in the Epic system.

Under supervision, the candidate will maintain data integrity, support the clinic, and coordinate chart requests while delivering friendly customer service to patients and families in a fast-paced setting.