Patient Services Specialist: Scheduling, Billing & Data

The Institute for Family Health; New York (NY); On-site; USD 42,000 - 62,000; Full time

Job summary

The Institute for Family Health is seeking a capable front desk/clerical assistant to support patient registration, scheduling, and cash handling. The role emphasizes accuracy and confidentiality in Epic data entry and daily accounting tasks.

Hours are typically 9AM–5PM, Monday through Thursday, with every 2nd and 3rd Thursday 11AM–7PM; attention to detail and customer service are essential in this busy clinic setting.

Qualifications

• High School Diploma or equivalent.
• Minimum of one year customer service experience.
• Demonstrated typing skills for CRT input.
• Ability to accurately conduct and record a patient interview, and collect clinical, demographic, and financial information.
• Ability to handle multiple priorities and stay calm under stress.
• Bi-lingual, Spanish preferred.

Responsibilities

• Schedules patient appointments in Epic system.
• Makes reminder and no-show calls and provides schedule information to the practice.
• Prints, schedules, and confirms appointments.
• Registers patient clinical, financial and demographic information into the Epic system.
• Ensures data integrity; collects cash from patients for charges and co-payments.
• Matches cash collected to receipts at end of session.
• Requests patient charts from Medical Records for distribution and retrieves missing charts as needed.

Skills

Customer service

Typing

Education

High School Diploma or equivalent

Tools

Epic system

Job description

The Institute for Family Health is seeking a capable front desk/clerical assistant to support patient registration, scheduling, and cash handling. The role emphasizes accuracy and confidentiality in Epic data entry and daily accounting tasks.

Hours are typically 9AM–5PM, Monday through Thursday, with every 2nd and 3rd Thursday 11AM–7PM; attention to detail and customer service are essential in this busy clinic setting.