Patient Services Specialist

Atrium Health; Lincolnton (NC); Presencial; USD 32.000 - 42.000; Jornada completa

Descripción de la vacante

Atrium Health in Lincolnton, NC seeks a front desk professional to support patient registration, insurance verification, scheduling and billing tasks. The role emphasizes compassionate care, accurate data handling, and effective use of front-end technology to enhance the patient experience.

Ideal candidates demonstrate critical thinking, the ability to work on a team and independently, and familiarity with medical records software. High school diploma or GED is required, with training provided.

Formación

• Experience delivering caring customer service in a healthcare setting.
• Strong interpersonal and communication skills with patients and families.
• Ability to work under pressure while maintaining accuracy and empathy.

Responsabilidades

• Exemplify caring and compassionate customer service to create an excellent patient experience.
• Provide exemplary interpersonal skills and ability to interact with patients and families in sensitive situations.
• Demonstrates critical thinking and decisive judgment in a hectic environment with minimal supervision.
• Manages patient registration, insurance verification, scheduling, collection and cash receipting, arrival/departure desk activities.
• Encourages patient utilization of front-end technology during registration.
• Enter and maintain confidential patient information including insurance, billing, and payments; assist billing functions.
• Demonstrates proficiency with emergency codes and applicable healthcare regulations.
• Monitors inventory and stock medications, narcotics, and emergency medications/equipment.

Conocimientos

Customer service

Interpersonal skills

Critical thinking

Teamwork

Attention to detail

Educación

High School Diploma or GED

Herramientas

Medical Records Software

Descripción del empleo

• Exemplify caring and compassionate customer service to create an excellent patient experience
• Provide exemplary interpersonal skills and ability to interact with patients and families in a wide variety of sensitive situations
• Demonstrates critical thinking skills and decisive judgment in an often-hectic environment and possess the ability to work cohesively on a team and independently with minimal supervision
• Manages patient registration, insurance verification, scheduling, collection and cash receipting, arrival and/or departure desk activities according to standards and guidelines ensuring accuracy and an outstanding patient experience
• Encourages patient utilization of front-end technology during the registration process
• Enters and maintains confidential and accurate patient information including patient insurance, billing, and payment information throughout patient encounter Assists billing functions accurately and/or directs to appropriate billing office
• Demonstrates proficiency of emergency codes and appropriate responses as well as applicable federal and state healthcare regulations
• Monitors inventory and stock medications, narcotics, and emergency medications/equipment

Essential Functions

• Exemplify caring and compassionate customer service to create an excellent patient experience
• Provide exemplary interpersonal skills and ability to interact with patients and families in a wide variety of sensitive situations
• Demonstrates critical thinking skills and decisive judgment in an often-hectic environment and possess the ability to work cohesively on a team and independently with minimal supervision
• Manages patient registration, insurance verification, scheduling, collection and cash receipting, arrival and/or departure desk activities according to standards and guidelines ensuring accuracy and an outstanding patient experience
• Encourages patient utilization of front-end technology during the registration process
• Enters and maintains confidential and accurate patient information including patient insurance, billing, and payment information throughout patient encounter Assists billing functions accurately and/or directs to appropriate billing office
• Demonstrates proficiency of emergency codes and appropriate responses as well as applicable federal and state healthcare regulations
• Monitors inventory and stock medications, narcotics, and emergency medications/equipment

Physical Requirements

Must be able to sit for long periods of time and work in a fast-paced office environment. Should be able to bend and lift up to 10 lbs.

Education, Experience And Certifications

High School Diploma or GED require. Computer experience required. Customer relations experience required. Experience with Medical Records Software preferred, Front desk practice experience preferred.