Patient Services Specialist

Talentify; Tomball (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Talentify is seeking a friendly and professional Front Desk/Administrative Clerk to greet patients and visitors, collect necessary forms, verify insurance information, and assist with billing processes. This role emphasizes empathetic communication, accurate data entry, and confidentiality in a healthcare setting.

Ideal candidates will have strong organization, attention to detail, and the ability to multitask in a fast-paced environment while maintaining patient trust and privacy under HIPAA

Qualifications

• High school diploma required.
• 2+ years related healthcare administration experience preferred.
• Healthcare experience preferred.

Responsibilities

• Greet patients and visitors professionally.
• Respond to inquiries with empathy and respect.
• Collect and process insurance forms, histories, consent forms.
• Collect co-pays, process payments, verify insurance for billing.
• Communicate with patients, radiologists, or technologists regarding needs or changes.
• Maintain HIPAA-compliant patient files (physical and electronic).
• Answer phone calls and relay messages.
• Assist with filing, faxing, scanning and other admin tasks.
• Other duties as assigned.

Skills

Customer service

Empathy

Communication

Data entry

Attention to detail

Multitasking

Time management

Teamwork

HIPAA knowledge

Medical terminology

Education

High school diploma

2+ years healthcare admin experience

Tools

EHR systems

Insurance verification software

Billing software

Job description

Job Duties:

• Greet and welcome patients and visitors in a friendly and professional manner.
• Respond to patient and caregivers' inquiries compassionately and respectfully.
• Collect and process necessary forms, such as insurance details, medical histories, and consent forms.
• Collect co-pays, process payments, and verify insurance information for billing purposes.
• Communicate with patients, radiologists, or technologists regarding patient needs or appointment changes.
• Update and maintain accurate patient files, both physical and electronic, while ensuring confidentiality and compliance with HIPAA regulations.
• Answer phone calls and relay messages.
• Assist with administrative tasks including filing, faxing, and scanning documents
• Other duties as assigned.

Education and Experience:

• High school diploma or equivalent required.
• 2+ years related experience preferred.
• Prior healthcare experience preferred.

Knowledge, Skills, and Abilities:

• Excellent customer services skills with the ability to be empathetic to patient needs.
• Ability to show genuine concern and understanding towards patient circumstances.
• Strong communication skills, with ability to listen actively, while entering and verifying data.
• Ability to handle difficult situations with patients or staff, finding amicable solutions to scheduling issues, billing problems, or patient concerns.
• Attention to detail, time management and organizational skills required.
• Maintain composure under pressure when dealing with challenging patient situations calmly.
• Ability to solve problems, multitask and work in a fast-paced environment.
• Dependability, reliability and teamwork are key success factors.
• Knowledge of healthcare insurance plans, medical terminology, and billing processes preferred.
• Knowledge of HIPAA regulations and patient confidentiality standards preferred.
• Familiarity with Electronic Health Records (EHR) systems and insurance verification software preferred.

Physical Requirements:

This position may require lifting and carrying up to 40 pounds, sitting for prolonged periods of time, with frequent standing and walking.