Patient Services Specialist

Advocate Aurora Health; Lincolnton (NC); On-site; USD 21,000 - 30,000; Full time

Job summary

Advocate Health is seeking a dedicated front desk receptionist to ensure a smooth patient registration experience in a fast-paced clinic setting. You will verify insurance, schedule appointments, collect payments, and support billing processes while delivering compassionate customer service.

The role requires computer proficiency and experience with medical records software, with a focus on accurate data entry and excellent patient interactions.

Qualifications

• Experience in front desk patient registration and insurance verification.
• Strong interpersonal skills and ability to interact with patients and families in sensitive situations.
• Computer experience required; familiarity with Medical Records Software preferred.

Responsibilities

• Register patients, verify insurance, schedule appointments, and manage collection and cash receipts at the arrival/departure desk.
• Assist billing processes and direct to appropriate billing office as needed.
• Encourage patient use of front-end technology during registration.

Skills

Customer service

Interpersonal skills

Critical thinking

Teamwork

Attention to detail

Multitasking

Education

High School Diploma or GED

Tools

Medical Records Software

Job description

Essential Functions

• Exemplify caring and compassionate customer service to create an excellent patient experience
• Provide exemplary interpersonal skills and ability to interact with patients and families in a wide variety of sensitive situations
• Demonstrates critical thinking skills and decisive judgment in an often-hectic environment and possess the ability to work cohesively on a team and independently with minimal supervision
• Manages patient registration, insurance verification, scheduling, collection and cash receipting, arrival and/or departure desk activities according to standards and guidelines ensuring accuracy and an outstanding patient experience
• Encourages patient utilization of front-end technology during the registration process
• Enters and maintains confidential and accurate patient information including patient insurance, billing, and payment information throughout patient encounter Assists billing functions accurately and/or directs to appropriate billing office
• Demonstrates proficiency of emergency codes and appropriate responses as well as applicable federal and state healthcare regulations
• Monitors inventory and stock medications, narcotics, and emergency medications/equipment

Physical Requirements

Must be able to sit for long periods of time and work in a fast-paced office environment. Should be able to bend and lift up to 10 lbs.

Education, Experience and Certifications

High School Diploma or GED require. Computer experience required. Customer relations experience required. Experience with Medical Records Software preferred, Front desk practice experience preferred.