Patient Services Specialist — Primary Care Team

Baystate Health; Palmer (MA); On-site; USD 25,000 - 41,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Tuition assistance

Career growth opportunities

Paid Time Off

Job summary

Baystate Health in Palmer, MA, is seeking a Full-time Patient Service Representative for its Primary Care team. Responsibilities include greeting patients, checking in/out, verifying insurance, and collecting copays.

The role involves answering phones, faxing medical documents, and maintaining patient records in a fast-paced environment. On-site position with generous benefits and growth opportunities.

Qualifications

• High School Diploma or GED required.
• At least 6 months in a medical office setting preferred.
• Excellent interpersonal and communication skills are a MUST.
• Familiarity with medical terminology, scheduling systems, and billing processes.

Responsibilities

• Greet patients and assist with check-in and check-out.
• Verify insurance information and collect co-pays.
• Answer phones and route messages; fax medical documents as needed.
• Maintain accurate patient records and schedule appointments.

Skills

Customer service

Interpersonal skills

Fast-paced environment

Medical terminology

Education

High School Diploma or GED

Tools

Microsoft Office

Scheduling systems

Medical billing software

Job description

Baystate Health in Palmer, MA, is seeking a Full-time Patient Service Representative for its Primary Care team. Responsibilities include greeting patients, checking in/out, verifying insurance, and collecting copays.

The role involves answering phones, faxing medical documents, and maintaining patient records in a fast-paced environment. On-site position with generous benefits and growth opportunities.