Healthcare Front Desk & Patient Experience Specialist

Select Medical; Palmer Center (MA); On-site; USD 25,000 - 28,000; Full time

Job summary

Select Medical is seeking a Patient Service Specialist at our Palmer, MA outpatient clinics. This PRN role covers front desk duties, greeting patients, and coordinating their visit flow with scheduling, insurance, and payments.

The position requires in-person presence at the Palmer and Westfield sites, weekday coverage, and a focus on delivering a positive patient experience. The role emphasizes strong communication with patients, attorneys, insurers, translation services, and internal teams to

Qualifications

• High School Diploma or GED required.
• Preferred: 1 year front desk experience.
• Preferred: healthcare experience.

Responsibilities

• Greet and register patients and provide information about what to expect during their visit and information about their next appointment as they check out.
• Schedule patient appointments in person and via phone.
• Regular communication with parties such as attorney offices, insurance companies and translation companies, market operational leaders, and business development team.
• Collect co-pays from patients, manage payer approvals, and conduct insurance authorizations and verifications.

Education

High School Diploma or GED

1 Year Front Desk experience

Healthcare experience

Job description

Select Medical is seeking a Patient Service Specialist at our Palmer, MA outpatient clinics. This PRN role covers front desk duties, greeting patients, and coordinating their visit flow with scheduling, insurance, and payments.

The position requires in-person presence at the Palmer and Westfield sites, weekday coverage, and a focus on delivering a positive patient experience. The role emphasizes strong communication with patients, attorneys, insurers, translation services, and internal teams to