Patient Service Representative

500 Baystate Wing Hospital; Colorado Springs (CO); On-site; USD 25,000 - 41,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Tuition assistance and CEUs

Paid time off

Job summary

Baystate Health is seeking a Full-time Patient Service Representative to join our Primary Care team in Palmer, MA. The role involves greeting patients, checking in and out, and handling copays, with responsibilities including insurance verification and handling calls and faxed documents.

The position requires high school education or GED, with prior medical office experience preferred. Candidates should have strong interpersonal skills and be comfortable in a fast-paced setting, with proficiency

Qualifications

• GED or HiSET (Required)
• At least 6 months in a medical office setting (preferred)
• Great interpersonal skills in a fast-paced environment
• Medical terminology knowledge
• Keyboard proficiency
• Microsoft Office proficiency
• Scheduling systems familiarity
• Medical records knowledge (electronic and paper)
• Billing knowledge
• Basic math skills
• Language, reading and writing abilities
• Customer service experience

Responsibilities

• Greet patients and handle check-in/check-out processes
• Request copays and verify insurances
• Answer phones and fax medical documents

Skills

Interpersonal skills

Fast-paced environment

Customer service

Reading and writing

Language

Basic math

Medical terminology

Keyboard

Scheduling systems

Greet patients

Education

GED or HiSET

Tools

Microsoft Office

Billing software

Job description

Baystate Health, Western Massachusetts’s premier healthcare provider, and home to Baystate Medical Practices, the largest multispecialty group in the region is looking for a Full-time Patient Service Representative to join our experienced Primary Care team in Palmer, MA.

RESPONSIBILITIES

• Baystate Health’s Patient Service Representatives perform a variety of different tasks throughout the day.
• This includes greeting patients, check in and check out and requesting copays.
• Responsibilities also include verifying insurances, answering telephones and faxing medical documents.

SCHEDULE

Full-time, 40 hours a week Monday through Friday, schedule TBD No weekends, No holidays

LOCATION

40 Wright St Palmer, MA

QUALIFICATIONS

• High School Diploma or GED, required
• At least 6 months in a medical office setting, preferred
• Great interpersonal skills and able to work in a fast-paced environment a MUST
• Medical terminology
• keyboard
• Microsoft office products
• schedule systems
• medical records (electronic and paper)
• billing
• basic math
• language
• reading and writing
• customer service

Benefits That Support You

• Competitive Pay & Benefits: Medical, dental, and vision coverage, including local Health New England plans.
• Tuition & Training: Tuition assistance, CEUs, and professional development opportunities.
• Career Growth: Clinical advancement, leadership development, and internal career opportunities.
• Regional Opportunities: Career options across Baystate Health hospitals, practices, and services throughout western Massachusetts.
• Sign-On Bonuses: If applicable, Sign-On bonuses are paid to external hires only and are not applicable to internal or company transfers, unless otherwise specified. Former employees are eligible after one-year post-separation from Baystate Health Retirement: Retirement savings and employer match.
• Paid Time Off: Generous PTO for eligible employees.

About Baystate Health

Baystate Health is an integrated healthcare system serving patients and communities throughout western Massachusetts. Our network includes Baystate Medical Center, Baystate Children's Hospital, Baystate Noble Hospital, Baystate Franklin Medical Center, Baystate Wing Hospital, Baystate Medical Practices, and Baystate Home Health & Hospice. Whether you provide direct patient care, clinical services, or operational support, your work at Baystate Health helps improve the health of the communities we serve.

Education & Certifications

Education: GED or HiSET (Required) Certifications: Compensation Note: The compensation range(s) in the table below represent the base salaries for all positions at a given grade across the health system. Typically, a new hire can expect a starting salary somewhere in the lower part of the range. Actual salaries may vary by position and will be determined based on the candidate's relevant experience. No employee will be paid below the minimum of the range. Pay ranges are listed as hourly for non-exempt employees and based on assumed full time commitment for exempt employees. Minimum - Midpoint - Maximum $17.98 - $22.99 - $29.82

Equal Employment Opportunity Employer

Baystate Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, national origin, ancestry, age, genetic information, disability, or protected veteran status.

About Baystate Health

Baystate Health (BH) is one of New England’s leading and largest integrated health care organizations, serving a population of nearly one million people throughout western New England. With roots dating back to the founding of Springfield City Hospital in 1873, Baystate Health has been providing high-quality and compassionate health care in western Massachusetts for more than 145 years. With more than 12,000 employees, a medical staff of nearly 3,100 physicians, and a net patient service revenue of more than $1.4 billion, the ever-growing health system includes five Massachusetts hospitals and the Baystate Mary Lane Outpatient Center in Ware: Baystate Medical Center in Springfield Baystate Children’s Hospital (located at Baystate Medical Center) Baystate Franklin Medical Center in Greenfield Baystate Wing Hospital in Palmer Baystate Noble Hospital in Westfield