Patient Service Representative

Baystate Health; Palmer (MA); On-site; USD 25,000 - 41,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Tuition assistance

Career growth opportunities

Paid Time Off

Job summary

Baystate Health in Palmer, MA, is seeking a Full-time Patient Service Representative for its Primary Care team. Responsibilities include greeting patients, checking in/out, verifying insurance, and collecting copays.

The role involves answering phones, faxing medical documents, and maintaining patient records in a fast-paced environment. On-site position with generous benefits and growth opportunities.

Qualifications

• High School Diploma or GED required.
• At least 6 months in a medical office setting preferred.
• Excellent interpersonal and communication skills are a MUST.
• Familiarity with medical terminology, scheduling systems, and billing processes.

Responsibilities

• Greet patients and assist with check-in and check-out.
• Verify insurance information and collect co-pays.
• Answer phones and route messages; fax medical documents as needed.
• Maintain accurate patient records and schedule appointments.

Skills

Customer service

Interpersonal skills

Fast-paced environment

Medical terminology

Education

High School Diploma or GED

Tools

Microsoft Office

Scheduling systems

Medical billing software

Job description

Baystate Health, Western Massachusetts’s premier healthcare provider, and home to Baystate Medical Practices, the largest multispecialty group in the region is looking for a Full-time Patient Service Representative to join our experienced Primary Care team in Palmer** , MA.

RESPONSIBILITIES: Baystate Health’s Patient Service Representatives perform a variety of different tasks throughout the day. This includes greeting patients, check in and check out and requesting copays. Responsibilities also include verifying insurances, answering telephones and faxing medical documents.

SCHEDULE:

• Full-time, 40 hours a week
• Monday through Friday, schedule TBD
• No weekends, No holidays

LOCATION :

• 40 Wright St
• Palmer, MA

QUALIFICATIONS:

• High School Diploma or GED, required
• At least 6 months in a medical office setting, preferred
• Great interpersonal skills and able to work in a fast-paced environment a MUST
• Medical terminology, keyboard, Microsoft office products, schedule systems, medical records (electronic and paper), billing, basic math, language, reading and writing, customer service

Benefits That Support You

At Baystate Health, you get the best of both worlds: the resources, stability, and career opportunities of a large integrated healthcare system with the supportive culture of a community-focused organization.

Depending on eligibility, benefits may include:

• Competitive Pay & Benefits: Medical, dental, and vision coverage, including local Health New England plans.
• Tuition & Training: Tuition assistance, CEUs, and professional development opportunities.
• Career Growth: Clinical advancement, leadership development, and internal career opportunities.
• Regional Opportunities: Career options across Baystate Health hospitals, practices, and services throughout western Massachusetts.
• Sign-On Bonuses: If applicable, Sign-On bonuses are paid to external hires only and are not applicable to internal or company transfers, unless otherwise specified. Former employees are eligible after one-year post-separation from Baystate Health
• Retirement: Retirement savings and employer match.
• Paid Time Off: Generous PTO for eligible employees.

About Baystate Health

Baystate Health is an integrated healthcare system serving patients and communities throughout western Massachusetts. Our network includes Baystate Medical Center, Baystate Children’s Hospital, Baystate Noble Hospital, Baystate Franklin Medical Center, Baystate Wing Hospital, Baystate Medical Practices, and Baystate Home Health & Hospice.

Whether you provide direct patient care, clinical services, or operational support, your work at Baystate Health helps improve the health of the communities we serve.

Start Your Career at Baystate Health

You Belong at Baystate.

Education:

GED or HiSET (Required)

Certifications:

Compensation

Note: The compensation range(s) in the table below represent the base salaries for all positions at a given grade across the health system. Typically, a new hire can expect a starting salary somewhere in the lower part of the range. Actual salaries may vary by position and will be determined based on the candidate’s relevant experience. No employee will be paid below the minimum of the range. Pay ranges are listed as hourly for non-exempt employees and based on assumed full time commitment for exempt employees.

Minimum - Midpoint - Maximum

$17.98 - $22.99 - $29.82

Equal Employment Opportunity Employer

Baystate Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, national origin, ancestry, age, genetic information, disability, or protected veteran status.