Patient Services Lead: Elevate Care & Team Growth

University of Washington; Issaquah (WA); Presencial; USD 40.000 - 58.000; Jornada completa

Descripción de la vacante

University of Washington’s UW Medicine Primary Care in Issaquah seeks a Patient Services Specialist Lead to guide a team, manage daily operations, and support clinic scheduling and performance dashboards.

The role requires leadership of staff, training delivery, and process improvements to ensure efficient patient flow and high-quality service. This is a full-time, first-shift position located in Issaquah, WA.

Formación

• High school diploma or GED required.
• Three years of Patient Support Service experience or an equivalent combination of education and experience.

Responsabilidades

• Lead Patient Services Specialists and other assigned staff.
• Direct, schedule and assist in training of staff; provide feedback to supervisor on staff performance.
• Monitor daily performance dashboard; call waiting, queues, abandon rate and ensure daily work complete and accurate.
• Identify and resolve problems or unusual situations; recommend changes as necessary.
• Monitor and evaluate policies and procedures to suggest operational changes.
• Assist in the preparation and maintenance of provider and clinic schedules.
• Perform the work of the Patient Services Specialist 1, 2, and 3.

Conocimientos

Staff leadership

Training & coaching

Operations monitoring

Customer service

Educación

High school diploma or GED

3 years Patient Support Service experience

Descripción del empleo

University of Washington’s UW Medicine Primary Care in Issaquah seeks a Patient Services Specialist Lead to guide a team, manage daily operations, and support clinic scheduling and performance dashboards.

The role requires leadership of staff, training delivery, and process improvements to ensure efficient patient flow and high-quality service. This is a full-time, first-shift position located in Issaquah, WA.