Patient Services Specialist (Part-Time)

State of Franklin Healthcare Associates; Johnson City (TN); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Employee Stock Ownership Plan

401(k) Company Contributions

Vacation Time Off

Personal Time Off

Sick Time Off

Holiday Time Off

Perks and discounts

Job summary

State of Franklin Healthcare Associates in Johnson City, TN seeks a part-time medical receptionist to support patient intake and frontline service. You will review demographics, assist with insurance details, and guide patients through required paperwork.

Responsibilities include updating the EMR, collecting payments, answering questions, and scheduling appointments while maintaining professional communication and accurate record-keeping.

Qualifications

• High school diploma or equivalent.
• Experience in a medical office or customer service is desirable.
• Basic knowledge of insurance and billing procedures, including ICD-10, CPT and HCPCS.
• Strong grammar, punctuation and communication skills are required.

Responsibilities

• Review demographics, insurance, and provider information and update records.
• Instruct new patients to complete paperwork and create new accounts.
• Obtain insurance card and driver’s license copies.
• Update EMR and take patient photos.
• Provide patient with payment and privacy policy information.
• Answer patient questions and concerns.
• Schedule or reschedule patient appointments.
• Collect payment and note on encounter form.
• Route calls and deliver messages.

Skills

Customer service

Attention to detail

Communication skills

Phone etiquette

Data entry

Education

High school diploma or equivalent

Tools

EMR software

Job description

State of Franklin Healthcare Associates in Johnson City, TN seeks a part-time medical receptionist to support patient intake and frontline service. You will review demographics, assist with insurance details, and guide patients through required paperwork.

Responsibilities include updating the EMR, collecting payments, answering questions, and scheduling appointments while maintaining professional communication and accurate record-keeping.