PATIENT SERVICE REPRESENTATIVE

State of Franklin Healthcare Associates (SOFHA); Johnson City (TN); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Life and AD&D Insurance

Long Term Disability Insurance

Employee Stock Ownership Plan

401(k) Company Contributions

Medical, Dental, Vision Insurance

Health Savings Account match

Vacation, Personal, Sick and Holiday

Tuition Assistance

Team member discounts

Job summary

State of Franklin Healthcare Associates seeks a motivated administrative specialist to support patient intake, billing, and front desk operations at our Johnson City location. You will review demographics, collect insurance information, update records in the EMR, and help patients with forms and scheduling.

This role requires a high school diploma and strong grammar and communication skills. Previous medical office or customer service experience is desirable, and knowledge of ICD-10/CPT coding

Qualifications

• High school diploma or equivalent required.
• Knowledge of grammar, punctuation and sentence structure.
• Experience in a medical office or customer service position is desirable.
• Basic knowledge of insurance and billing procedures, including ICD-10, CPT and HCPCS coding is desirable.

Responsibilities

• Review demographics, insurance, and provider information, and update records accordingly.
• Instruct new patients to complete all required paperwork and create new accounts in the computer system.
• Obtain a copy of the patient’s insurance card and driver's license.
• Update the electronic medical record system (EMR) and take patients’ photos.
• Provide the patient with the SOFHA payment and privacy policy.
• Answer patient questions and concerns.
• Schedule/Reschedule patient appointments.
• Collect payment and notate on the patient encounter form.
• Route telephone calls and record/deliver messages accordingly.

Skills

Grammar & punctuation

Customer service

Education

High school diploma or equivalent

Tools

EMR system

Job description

WHO WE ARE:

State of Franklin Healthcare Associates is a physician-led and team member-owned multi-specialty care group headquartered in Johnson City, TN with locations in the upper East Tennessee & Southwest Virginia region. Our mission is to improve the health and well-being of our patients and our team members.

PRIMARY RESPONSIBILITIES:

• Review demographics, insurance, and provider information, and update records accordingly.
• Instruct new patients to complete all required paperwork and create new accounts in the computer system.
• Obtain a copy of the patient’s insurance card and driver's license.
• Update the electronic medical record system (EMR) and take patients’ photos.
• Provide the patient with the SOFHA payment and privacy policy.
• Answer patient questions and concerns.
• Schedule/Reschedule patient appointments.
• Collect payment and notate on the patient encounter form.
• Route telephone calls and record/deliver messages accordingly.

REQUIREMENTS:

High school diploma or equivalent and knowledge of grammar, punctuation and sentence structure are required.

EXPERIENCE:

Previous experience in a medical office or customer service position is desirable. Basic knowledge of insurance and billing procedures, including ICD-10, CPT and HCPCS coding is desired as applicable.

WHAT WE OFFER:

State of Franklin Healthcare provides a comprehensive and competitive total compensation package designed to meet the needs of our full-time team members including:

• - Company Provided Life and Accidental Death and Dismemberment Insurance
• - Company Provided Long Term Disability Insurance
• - Employee Stock Ownership Plan
• - 401(k) Company Contributions
• - Voluntary options for Medical, Dental, Vision, and additional Life Insurance.
• - Company match in Health Savings Account Plans (restrictions apply)
• - Vacation, Personal, Sick and Holiday Time Off
• - An array of team member perks and discounts
• - Tuition Assistance Programs

- And more!