PATIENT SERVICE REPRESENTATIVE

SOFHA Surgical Group; Johnson City (TN); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Life and AD&D Insurance

Long Term Disability Insurance

Employee Stock Ownership Plan

401(k) Company Contributions

Medical, Dental, Vision insurance

Job summary

State of Franklin Healthcare Associates is seeking a Patient Service Representative in Johnson City, TN. The role focuses on patient intake, documentation, and front-desk coordination within a physician-led multi-specialty group.

The position requires a high school diploma, strong communication, and basic insurance/billing knowledge. Prior medical office or customer service experience is desirable, with opportunities for growth within a team-friendly environment.

Qualifications

• High school diploma or equivalent is required.
• Experience in a medical office or customer service is desirable.
• Basic knowledge of insurance and billing procedures (ICD-10, CPT, HCPCS) is desirable.

Responsibilities

• Review demographics, insurance, and provider information and update records.
• Instruct new patients to complete paperwork and create new accounts in the system.
• Obtain insurance card and driver’s license.
• Update the EMR and take patients’ photos.
• Provide patient with SOFHA payment and privacy policy.
• Answer patient questions and concerns.
• Schedule/reschedule patient appointments.
• Collect payment and note on the encounter form.
• Route calls and deliver messages.

Skills

Customer service

Medical office

Insurance knowledge

Billing procedures

EMR knowledge

Education

High school diploma or equivalent

Tools

EMR software

Job description

PATIENT SERVICE REPRESENTATIVE# PATIENT SERVICE REPRESENTATIVEHot Job19034 ADMINISTRATION - JOHNSON CITY, TN 37615; 19042 FIRSTCHOICE PEDIATRICS - JOHNSON CITY, TN 37604## OverviewPosition TypeFull TimeCategoryClerical## Description**WHO WE ARE:**State of Franklin Healthcare Associates is a physician-led and team member-owned multi-specialty care group headquartered in Johnson City, TN with locations in the upper East Tennessee & Southwest Virginia region. Our mission is to improve the health and well-being of our patients and our team members.**PRIMARY RESPONSIBILITIES:*** Review demographics, insurance, and provider information, and update records accordingly.* Instruct new patients to complete all required paperwork and create new accounts in the computer system.* Obtain a copy of the patient’s insurance card and driver's license.* Update the electronic medical record system (EMR) and take patients’ photos.* Provide the patient with the SOFHA payment and privacy policy.* Answer patient questions and concerns.* Schedule/Reschedule patient appointments.* Collect payment and notate on the patient encounter form.* Route telephone calls and record/deliver messages accordingly.**REQUIREMENTS:**High school diploma or equivalent and knowledge of grammar, punctuation and sentence structure are required.**EXPERIENCE:**Previous experience in a medical office or customer service position is desirable. Basic knowledge of insurance and billing procedures, including ICD-10, CPT and HCPCS coding is desired as applicable.**WHAT WE OFFER:**State of Franklin Healthcare provides a comprehensive and competitive total compensation package designed to meet the needs of our full-time team members including:* Company Provided Life and Accidental Death and Dismemberment Insurance* Company Provided Long Term Disability Insurance* Employee Stock Ownership Plan* 401(k) Company Contributions* Voluntary options for Medical, Dental, Vision, and additional Life Insurance.* Company match in Health Savings Account Plans (restrictions apply)* Vacation, Personal, Sick and Holiday Time Off* An array of team member perks and discounts* Tuition Assistance Programs* And more!