PATIENT SERVICE REPRESENTATIVE (PART-TIME)

State of Franklin Healthcare Associates; Johnson City (TN); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Employee Stock Ownership Plan

401(k) Company Contributions

Vacation Time Off

Personal Time Off

Sick Time Off

Holiday Time Off

Perks and discounts

Job summary

State of Franklin Healthcare Associates in Johnson City, TN seeks a part-time medical receptionist to support patient intake and frontline service. You will review demographics, assist with insurance details, and guide patients through required paperwork.

Responsibilities include updating the EMR, collecting payments, answering questions, and scheduling appointments while maintaining professional communication and accurate record-keeping.

Qualifications

• High school diploma or equivalent.
• Experience in a medical office or customer service is desirable.
• Basic knowledge of insurance and billing procedures, including ICD-10, CPT and HCPCS.
• Strong grammar, punctuation and communication skills are required.

Responsibilities

• Review demographics, insurance, and provider information and update records.
• Instruct new patients to complete paperwork and create new accounts.
• Obtain insurance card and driver’s license copies.
• Update EMR and take patient photos.
• Provide patient with payment and privacy policy information.
• Answer patient questions and concerns.
• Schedule or reschedule patient appointments.
• Collect payment and note on encounter form.
• Route calls and deliver messages.

Skills

Customer service

Attention to detail

Communication skills

Phone etiquette

Data entry

Education

High school diploma or equivalent

Tools

EMR software

Job description

WHO WE ARE:State of Franklin Healthcare Associates is a physician-led and team member-owned multi-specialty care group headquartered in Johnson City, TN with locations in the upper East Tennessee & Southwest Virginia region. Our mission is to improve the health and well-being of our patients and our team members.PRIMARY RESPONSIBILITIES:Review demographics, insurance, and provider information, and update records accordingly.Instruct new patients to complete all required paperwork and create new accounts in the computer system.Obtain a copy of the patient’s insurance card and driver's license.Update the electronic medical record system (EMR) and take patients’ photos.Provide the patient with the SOFHA payment and privacy policy.Answer patient questions and concerns.Schedule/Reschedule patient appointments.Collect payment and notate on the patient encounter form.Route telephone calls and record/deliver messages accordingly.REQUIREMENTS:High school diploma or equivalent and knowledge of grammar, punctuation and sentence structure are required.EXPERIENCE:Previous experience in a medical office or customer service position is desirable. Basic knowledge of insurance and billing procedures, including ICD-10, CPT and HCPCS coding is desired as applicable.WHAT WE OFFER:State of Franklin Healthcare provides a comprehensive and competitive total compensation package designed to meet the needs of our part-time team members including:Employee Stock Ownership Plan401(k) Company ContributionsVacation, Personal, Sick and Holiday Time OffAn array of team member perks and discountsAnd more!