Patient Services Specialist - Otolaryngology (Part-Time)

Northwestern Memorial Healthcare; Sycamore (IL); On-site; USD 26,000 - 34,000; Part time

Job summary

Northwestern Memorial Healthcare is seeking a Patient Services Representative for the Otolaryngology clinic. This part-time day-shift position handles patient registration, insurance verification, and scheduling with a focus on accurate billing and patient service.

Responsibilities include greeting patients, obtaining demographics, answering phones, coordinating tests, and maintaining chart integrity while upholding confidentiality and compliance standards.

Qualifications

• High school diploma or GED is required.
• 0 to 2 years of customer service experience.

Responsibilities

• Greet patients at the office, register them, verify insurance, collect co-pays and balances.
• Update patient demographic and insurance information as needed.
• Answer phones and schedule appointments; document calls and referrals.
• Coordinate scheduling of outside testing and liaise between patient and practice.
• Ensure patient confidentiality and accurate daily reconciliation of charges.
• Prepare charts for next-day appointments and file results after physician sign-off.

Skills

Customer service

Education

High school diploma or GED

Tools

Epic

Job description

Northwestern Memorial Healthcare is seeking a Patient Services Representative for the Otolaryngology clinic. This part-time day-shift position handles patient registration, insurance verification, and scheduling with a focus on accurate billing and patient service.

Responsibilities include greeting patients, obtaining demographics, answering phones, coordinating tests, and maintaining chart integrity while upholding confidentiality and compliance standards.