Patient Services Specialist - Multichannel Support

Dignity Health; Rancho Cordova (CA); On-site; USD 33,103 - 37,346; Full time

Job summary

A leading healthcare organization in Rancho Cordova is seeking a Patient Service Representative to be the first point of contact for patients and physicians. The role involves providing assistance via phone, chat, and email while ensuring excellent customer service. You will manage patient information, verify health plan eligibility, and handle appointment scheduling. Ideal candidates possess a High School Diploma, strong communication skills, and prior experience in a customer service or healthcare setting. This is an opportunity to thrive in a supportive and diverse work environment.

Qualifications

• Ability to pass Contact Center Final Exam post-training.
• Experience in high volume multichannel contact center is a plus.
• Attention to detail and keyboarding skills.

Responsibilities

• Provide prompt and accurate phone assistance to all callers.
• Collect and update demographics and insurance information.
• Schedule appointments utilizing electronic systems.

Skills

Customer service excellence

Active listening

Problem solving

Communication skills (oral and written)

Education

High School Diploma or equivalent

1 year of higher education (preferred)

Tools

Computer systems

Electronic health record systems

Job description

A leading healthcare organization in Rancho Cordova is seeking a Patient Service Representative to be the first point of contact for patients and physicians. The role involves providing assistance via phone, chat, and email while ensuring excellent customer service. You will manage patient information, verify health plan eligibility, and handle appointment scheduling. Ideal candidates possess a High School Diploma, strong communication skills, and prior experience in a customer service or healthcare setting. This is an opportunity to thrive in a supportive and diverse work environment.