Patient Experience Medical Assistant & Front Desk Pro

Dignity Health; Rancho Cordova (CA); On-site; USD 33,764 - 37,815; Full time

Job summary

A healthcare organization in Rancho Cordova seeks a Medical Assistant/Patient Service Representative to serve as the first point of contact for patients and provide customer service. Responsibilities include managing calls, updating patient information, scheduling appointments, and ensuring effective patient experiences. The role requires completion of a Medical Assistant program, a high school diploma, and at least two years of experience in a healthcare or contact center environment. The position offers a pay range of $24.51 - $27.45 per hour.

Qualifications

• Satisfactory completion of a formal Medical Assistant program or equivalent military training.
• High School diploma or equivalent.
• Minimum of two years of experience in a patient-focused healthcare environment.
• Experience with Microsoft Windows Office-based programs and web-based applications.
• Must pass the contact center assessment and typing proficiency assessment.

Responsibilities

• Provide prompt and courteous service to patients and staff.
• Collect and update patient demographics and insurance information.
• Schedule appointments using an electronic management system.
• Assist with referrals and authorizations as needed.

Job description

A healthcare organization in Rancho Cordova seeks a Medical Assistant/Patient Service Representative to serve as the first point of contact for patients and provide customer service. Responsibilities include managing calls, updating patient information, scheduling appointments, and ensuring effective patient experiences. The role requires completion of a Medical Assistant program, a high school diploma, and at least two years of experience in a healthcare or contact center environment. The position offers a pay range of $24.51 - $27.45 per hour.