Patient Access & Scheduling Specialist

Beth Israel Deaconess Medical Center; Boston (MA); On-site; USD 40,000 - 60,000; Full time

Job summary

An established healthcare provider is seeking a Patient Service Representative to be the first point of contact for patients. In this vital role, you will manage high call volumes, triage inquiries, and coordinate appointments across a busy medical campus. This position requires strong communication skills, customer service expertise, and proficiency with computer systems. Join a dedicated team of over 35,000 staff committed to making a difference in patient lives through compassion and skill. If you are passionate about healthcare and enjoy working in a fast-paced environment, this opportunity is perfect for you.

Qualifications

• 1-3 years related experience in a call center or customer service role.
• Proficiency with computer systems and scheduling software.

Responsibilities

• Answer and triage calls professionally in a high-volume call center.
• Schedule appointments and verify patient information efficiently.

Skills

Customer Service Skills

Decision Making

Problem Solving

Effective Communication

Typing Skills (40+ WPM)

Education

High School Diploma or GED

Tools

Microsoft Office

Web Applications

Job description

An established healthcare provider is seeking a Patient Service Representative to be the first point of contact for patients. In this vital role, you will manage high call volumes, triage inquiries, and coordinate appointments across a busy medical campus. This position requires strong communication skills, customer service expertise, and proficiency with computer systems. Join a dedicated team of over 35,000 staff committed to making a difference in patient lives through compassion and skill. If you are passionate about healthcare and enjoy working in a fast-paced environment, this opportunity is perfect for you.