Patient Services Specialist — Multi-Location Medical Front Desk

Raleigh Orthopaedic Clinic; Raleigh (NC); On-site; CAD 24,000 - 32,000; Full time

Job summary

Raleigh Orthopaedic Clinic is seeking a Patient Services Representative to support multiple locations within the Greater Raleigh Area. This full-time float position will primarily operate from the Edwards Mill location while providing coverage across sites, ensuring smooth, professional patient experiences.

The role requires strong attention to detail, exceptional customer service, and the ability to float between sites.

Qualifications

• At least 1 year of experience in a medical office setting.

Responsibilities

• Greet patients and visitors with warmth and professionalism
• Accurately collect and input patient information into the electronic health record system
• Verify insurance coverage and obtain necessary authorizations
• Handle incoming calls and front desk correspondence
• Collaborate with clinical and administrative staff to provide outstanding service

Skills

Attention to detail

Customer service

Fast-paced environment

Interpersonal skills

Medical office experience

Job description

Raleigh Orthopaedic Clinic is seeking a Patient Services Representative to support multiple locations within the Greater Raleigh Area. This full-time float position will primarily operate from the Edwards Mill location while providing coverage across sites, ensuring smooth, professional patient experiences.

The role requires strong attention to detail, exceptional customer service, and the ability to float between sites.