Patient Services Specialist - PRN Float (Multi-Location)

Tryon Med; Charlotte (NC); Hybrid; USD 42,000 - 52,000; Full time

Job summary

Tryon Med is seeking a Patient Service Specialist to support intake, scheduling, and patient communications across multiple clinic locations. This full-time role requires greeting patients, guiding them through registration, collecting payments, and educating patients on the Patient Portal.

The ideal candidate will have at least one year in a medical office setting, experience with EHR and scheduling, and strong customer service skills for in-person and phone interactions.

Qualifications

• Minimum of one-year medical office or healthcare facility experience.
• EHR and Scheduling experience.
• Experience serving customers in person and on the phone.

Responsibilities

• Schedule appointments in athenaNet.
• Prepare new patient charts and/or paperwork at patient presentation.
• Greet patients and visitors in a professional and welcoming manner; communicate with patients during visit as necessary.
• Accurately perform registration process.
• Ensure all requirements and fields are satisfied and complete.
• Educate patients accurately including utilizing the Patient Portal.
• Collect co-payments, outstanding balances, pre-payments, and payment plans at Check-In per policies.
• Handle payments and receipts; create Credit Card on File Contracts at Check-In.
• Collect deductible, co-insurance, and payment for services not covered by insurance at Check-Out.
• Balance and close batches daily; perform Day End Review.
• Schedule follow-up appointments and contact patients as needed.
• Record messages accurately and document appropriately in athenaNet.
• Monitor assigned work boxes and cover different Tryon office locations.
• Verify insurance eligibility and benefits for all patients daily.

Skills

Customer service

Scheduling

Medical office experience

EHR

Education

High school diploma

Some college preferred

Tools

AthenaNet

Job description

Patient Service Specialist - PRN Float

Job Summary: This position provides support with the intake and processing of patients presenting for care, and other relative activities.

(This is a full-time position that will support all locations, Monday to Friday, 8am - 5pm. Must be available to work minimum 2 days per week plus 1 Friday per month)

Primary Job Responsibilities/Tasks may include, but not limited to:

• Schedule appointments in athenaNet.
• Prepare new patient charts and/or paperwork at patient presentation.
• Greet patients and visitors in a professional and welcoming manner. Communicate with patient during visit as necessary.
• Accurately perform registration process.
• Ensure all requirements and fields are satisfied and complete.
• Ensure patient is registered and educated on patient portal usage; distribute marketing materials as necessary.
• Collect co-payments, outstanding balances, pre-payments, payment plans at Check-In according to organizational financial policies, provide receipt of payment.
• Create Credit Card on File Contracts at Check-In.
• Collect deductible, co-insurance, and payment for services not covered by insurance at Check-Out.
• Work “Day End Review” report.
• Answers inbound and/or makes outbound telephone calls as assigned and appropriately directs callers.
• Schedule follow-up appointments.
• Reconcile, balance, and close batches daily.
• Accurately record messages.
• Educate patients accurately and completely including utilizing the Patient Portal.
• Document appropriately within athenaNet to ensure regulatory requirements are met.
• Monitor and check assigned Athena boxes and other assigned boxes for coverage.
• Work at different Tryon office locations as needed.
• For upcoming appointments without insurance on file or have Medicaid attempt to call patient two days prior in order to collect and verify insurance.
• Verify eligibility and benefits for all patients daily.
• Other duties as assigned.

Requirements:

• Completion of Hepatitis B Vaccine and Flu Vaccine Form will be required. Candidate may decline vaccination through declination form or may provide record of vaccination from previous employer.
• Completion of TB test will be required.
• Must be willing to drive to any location.

Education:

• High school diploma; some college preferred

Experience:

• Minimum of one-year medical office or healthcare facility experience.
• E.H.R. and Scheduling experience.
• Experience serving customers in person and on the phone

Physical Requirements:

• Work consistently requires walking, standing, sitting, lifting, reaching, stooping, bending, pushing, and pulling.
• Must be able to lift and support weight of 35 pounds in handling patients, equipment and supplies.
• Dexterity in hands and fingers.
• Ability to quickly respond to changing conditions and situations.
• Ability to concentrate on details.