Patient Services Representative - Float

Raleigh Orthopaedic Clinic; Raleigh (NC); On-site; CAD 24,000 - 32,000; Full time

Job summary

Raleigh Orthopaedic Clinic is seeking a Patient Services Representative to support multiple locations within the Greater Raleigh Area. This full-time float position will primarily operate from the Edwards Mill location while providing coverage across sites, ensuring smooth, professional patient experiences.

The role requires strong attention to detail, exceptional customer service, and the ability to float between sites.

Qualifications

• At least 1 year of experience in a medical office setting.

Responsibilities

• Greet patients and visitors with warmth and professionalism
• Accurately collect and input patient information into the electronic health record system
• Verify insurance coverage and obtain necessary authorizations
• Handle incoming calls and front desk correspondence
• Collaborate with clinical and administrative staff to provide outstanding service

Skills

Attention to detail

Customer service

Fast-paced environment

Interpersonal skills

Medical office experience

Job description

Career Opportunities with Raleigh Orthopaedic Clinic

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Patient Services Representative – Full-Time Float Position – Covers Multiple Locations in Greater Raleigh Area

We’re seeking a detail-oriented and highly personable Patient Services Representative to support our Physical Therapy sites in a float capacity. This full-time role is essential to ensuring a smooth and professional experience for patients across multiple locations. This position will be based primarily at our Edwards Mill location but will provide coverage at multiple locations throughout the greater Raleigh area as needed.

Key Responsibilities:

• Greet patients and visitors with warmth and professionalism
• Accurately collect and input patient information into the electronic health record system
• Verify insurance coverage and obtain necessary authorizations
• Handle incoming calls and front desk correspondence
• Collaborate with clinical and administrative staff to provide outstanding service

What You Bring:

• Exceptional attention to detail and accuracy
• Commitment to delivering top-tier customer service
• Ability to thrive in a fast-paced environment while juggling multiple tasks
• Ability to build and maintain positive, effective working relationships with co-workers, providers, and patients
• At least 1 year of experience in a medical office setting is required
• Flexibility and reliability to float between multiple sites
• Full medical, dental, and vision coverage with FSA and HSA options
• Retirement plan with employer contributions
• Company-paid life insurance
• Paid Time Off program

Compensation:

• $17.50–$23.50 per hour, based on experience