Patient Services CSR - Front Desk & Scheduling

St. Joseph's/Candler; Savannah (GA); On-site; USD 32,000 - 42,000; Full time

Job summary

St. Joseph's/Candler in Savannah, GA is seeking a Customer Service Representative to deliver patient-focused service, handle calls, verify insurance, and assist with registrations. The CSR will perform routine clerical duties, maintain patient records, and support the department's operations.

The role requires professionalism in handling patient interactions, accurate data entry, and adherence to company procedures while contributing to quality improvement initiatives.

Qualifications

• Experience in a medical office is preferred.
• None required education.

Responsibilities

• Maintains appropriate clinical/clerical standards and follows department policies.
• Follows scripting for patient interactions and directs calls to appropriate personnel.
• Greets patients, collects insurance information and IDs, and verifies insurance details.
• Enters admitting information and schedules patient appointments in the clinic system.
• Receives payments, balances daily ledger, and prepares bank deposits.
• Performs tasks as assigned by managers and participates in quality improvement activities.

Job description

St. Joseph's/Candler in Savannah, GA is seeking a Customer Service Representative to deliver patient-focused service, handle calls, verify insurance, and assist with registrations. The CSR will perform routine clerical duties, maintain patient records, and support the department's operations.

The role requires professionalism in handling patient interactions, accurate data entry, and adherence to company procedures while contributing to quality improvement initiatives.