Patient Services Specialist (Medical Office)

Dignity Health; Sacramento (CA); On-site; USD 36,000 - 41,000; Full time

Job summary

Dignity Health Medical Foundation is seeking a Medical Office Representative in California. You will greet patients, handle calls, verify insurance, collect demographics, and schedule appointments using our electronic system.

The role emphasizes empathy, accuracy, and teamwork to support daily clinic operations and quality patient care. Ideal candidates have at least six months of outpatient front-desk experience, strong communication and organizational skills, and familiarity with basic office

Qualifications

• Six months of outpatient reception or similar high-volume customer service experience.
• High school diploma or equivalent required.
• Excellent interpersonal and organizational abilities are essential.
• Proficient keyboarding and common office software experience required.
• Experience with practice management systems is preferred.

Responsibilities

• Greet patients and visitors and provide exceptional customer service.
• Serve as primary phone contact for incoming calls and relay messages.
• Collect and update demographics and insurance information.
• Verify health plan eligibility and document responses accurately.
• Schedule appointments using the electronic practice management system.
• Perform clerical duties to support daily clinic operations.

Skills

Customer service

Interpersonal skills

Organizational skills

Keyboarding

Communication

Education

High School diploma

Tools

Electronic practice management system

Job description

Dignity Health Medical Foundation is seeking a Medical Office Representative in California. You will greet patients, handle calls, verify insurance, collect demographics, and schedule appointments using our electronic system.

The role emphasizes empathy, accuracy, and teamwork to support daily clinic operations and quality patient care. Ideal candidates have at least six months of outpatient front-desk experience, strong communication and organizational skills, and familiarity with basic office