Medical Office Receptionist II - Patient Care & Scheduling

CommonSpirit Health; Sacramento (CA); On-site; USD 36,000 - 41,000; Full time

Job summary

Dignity Health Medical Foundation is seeking a Medical Office Representative to greet patients and handle front-desk duties at our California clinics. You will manage phone inquiries, collect demographics and insurance data, verify eligibility, and route messages to the appropriate staff.

In addition to scheduling and basic clerical tasks, you will uphold empathy and efficiency in every patient interaction, supporting quality care and clinic operations.

Qualifications

• Six months of outpatient reception experience preferred or equivalent customer service experience.
• High School diploma or equivalent required.
• Excellent interpersonal, organizational, and customer service skills are essential.
• Keyboarding and ability to use computer equipment and standard office devices.

Responsibilities

• Greet patients, physicians and visitors; serve as primary phone contact for clinic.
• Collect and update demographics and insurance information.
• Verify health plan eligibility and document messages.
• Schedule appointments using an electronic practice management system.
• Perform clerical duties to support daily clinic operations.

Skills

Customer service

Phone communication

Interpersonal skills

Organizational skills

Keyboarding

Education

High School diploma or equivalent

Tools

Electronic practice management system

Multi-line/ACD phones

Job description

Dignity Health Medical Foundation is seeking a Medical Office Representative to greet patients and handle front-desk duties at our California clinics. You will manage phone inquiries, collect demographics and insurance data, verify eligibility, and route messages to the appropriate staff.

In addition to scheduling and basic clerical tasks, you will uphold empathy and efficiency in every patient interaction, supporting quality care and clinic operations.