Patient Services Specialist (Intake)

Hospice Buffalo; Bellevue (NY); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Employer 401k contribution with match

Health Insurance with vision/dental

HSA with employer contributions

Dental Insurance

Flexible Spending Account

Paid Time Off & NYS Sick Leave

Tuition Assistance Program

Job summary

Hospice Buffalo seeks a Patient Services Specialist (Intake) to coordinate intake, scheduling, and care delivery for patients. You will conduct patient interviews and refer to service providers under the supervision of the Admission Team Manager.

Responsibilities include intake calls, coordinating assessments, collecting demographics and insurance data, and ensuring accurate patient information in the EMR system. Strong organization and communication are essential.

Qualifications

• High School Diploma or GED required.
• Experience in healthcare preferred; hospice experience helpful.

Responsibilities

• Receives intake calls and directs department calls accordingly.
• Coordinates scheduling and care delivery with admissions team.
• Verifies insurance information and eligibility; documents in EMR.
• Enters patient data, calls, and dispositions into EMR; maintains records.

Skills

High-quality communication

Multitasking

Team coordination

Education

High School Diploma/GED

Job description

What's in it for you? Hospice offers a Robust Total Rewards Package

Employer 401k contribution regardless of employee participation, and additional contribution given as match with employee participation

Health Insurance with vision component copayment plan, or high-deductible plan (FT status)

HSA with high-deductible health plan twice annual Employer contribution (FT status)

Dental Insurance (FT status)

Flexible Spending Account (FT status)

Paid Time Off PTO & NYS Sick Leave

Tuition Assistance Program

And Much More!

8:30am - 4:30pm, Monday-Friday with weekend rotation (every 4-6 weeks depending on staffing) and holiday rotation (1-2 (out of 7) per year depending on staffing)

A Patient Services Specialist (Intake) is responsible for coordinating the intake, scheduling, and care delivery process for patients. Conducts interviews with patients to compile intake information. Makes referrals to service providers based on patient needs and assessment. Works under the general supervision of the Admission Team Manager.

Essential Duties and Responsibilities for a Patient Services Specialist (Intake):

Receives intake and informational calls. Directs department calls to the appropriate party; assists with phone calls to non-admitted patients to facilitate admissions.

Assists in the day to day coordination of team clinical functions, facilitates, and schedules assessments.

Obtains complete demographic and insurance information from appropriate source. Obtains medical certification and less than six-month prognosis for Hospice patients from the attending physician prior to assessment visit.

Obtains and retrieves medical information pertinent to referral, prior to nursing assessment when possible.

Notifies Team Manager or Director of scheduling concerns, documentation/ insurance requirements.

Ensures nursing staff has current and accurate patient information attached to the patient chart.

Understands and applies local coverage Determination Policies in order to assist in the identification of the best system of care for the prospect and assure eligibility for Hospice.

Understands and applies Medicare, Medicaid, and third party requirements for eligibility and informs referral sources, as necessary.

Participates in verification of insurance benefits. Follows up on third party insurance authorization when necessary. Acts as resource person for insurance information to all staff. Participates in special projects, statistical reporting, and analysis, as necessary.

Demonstrates bias for action, acts on what is important, is proactive and creative, possesses a can-do attitude, ability to multi-task, has the ability to work under pressure and keep difficult situations in perspective.

Performs necessary clerical tasks to include filing, mailing, record keeping, copying, and other tasks assigned to assure professionally organized medical and statistical records and to facilitate referral processing.

Enters all patient information, telephone calls, prospect disposition into EMR System.

Non-Essential Duties and Responsibilities:

Expected to perform additional duties.

Qualifications for a Patient Services Specialist (Intake):

Education/Certification

High School Diploma/GED

Experience

Experience in a healthcare environment preferred.

Experience in Hospice & Palliative Care helpful.