Patient Services Coordinator

Sage Hospice, Primary and Palliative Care; Phoenix (AZ); On-site; USD 35,000 - 45,000; Full time

Job summary

Sage Hospice, Primary and Palliative Care in Phoenix, Arizona is looking for a Patient Services Coordinator. This role involves facilitating intake and scheduling for patient visits, coordinating care, and managing insurance verification processes.

The ideal candidate should have a high school diploma and two years of healthcare experience along with clinical intake and scheduling experience. Join our supportive team and make a meaningful impact in hospice and palliative care.

Qualifications

• Two years of healthcare experience in a relevant setting.
• Six months of clinical intake and scheduling experience.
• Reliable transportation and valid driver's license are required.

Responsibilities

• Facilitate the intake and scheduling of patient visits.
• Maintain positive relationships with customers and referral sources.
• Manage the insurance verification and authorization process.

Skills

Healthcare experience

Clinical intake experience

Excellent communication

Education

High School Diploma

Job description

Schedule: M-F 7am-4pm

Come join our team at Three Oaks Hospice and our sister companies—Agape Hospice Care, Sage Hospice, Primary and Palliative Care, Elevation Hospice of Colorado, Elevation Hospice, and Primary and Palliative Care of Utah. We are growing and looking for compassionate professionals who want to make a meaningful impact while building a rewarding career in hospice and palliative care. Together, we share a unified mission to deliver best‑in‑class care to patients and families. While each organization maintains its own identity and local culture, we operate as one connected network—using shared systems and support to create a smooth, consistent, and candidate‑friendly hiring experience.

Why Work For Us

We are committed to being an employer of choice, offering a supportive culture centered on patient care, clinical excellence, and employee success. If you’re looking for purpose, stability, and growth, this is the place to be. Join our team!

Position Summary

The Patient Services Coordinator (PSC) is responsible for facilitating the intake and scheduling of new and existing patient visits for the field staff each day and assisting with the coordination of patient care. They are responsible for establishing and maintaining positive relationships with customers and referral sources and responding to customer requests and concerns as well as managing the insurance verification and authorization process.

Essential Duties

• Handle all intake and scheduling interactions via phone (inbound and outbound), email, voicemail, faxes, and chat in a timely and courteous manner and return messages from potential patients or referral sources, escalating communication to the Management Team when appropriate.
• Answer inquiries from patient, patient’s family, and facilities, respecting the patient’s dignity and confidentiality.
• Assist new and existing patients by promptly managing the registration process and scheduling first time and follow‑up appointments with providers.
• Ensure all admission paperwork is complete and accurate, including signatures, patient clinical history, demographics, and insurance information are entered into the Electronic Medical Record (EMR) system.
• Collaborate with the company’s insurance professionals regarding the patient’s benefit coverage and financial responsibility.
• Collect payment information for copayments, private payments, patient balances, and records payments.
• Create patient charts and audit all paperwork for accuracy.
• Communicate with other departments and healthcare providers pertaining to patients’ needs and concerns to enhance the resolution of issues.
• Demonstrate proven ability to work in a dedicated office space and comply with security protocols that ensure HIPAA compliance.
• Performs other duties as assigned.

Qualifications

• High School Diploma
• Two (2) years of healthcare experience in a hospital, medical outpatient clinic, home health, hospice, or specialty care setting.
• Six (6) months of clinical intake and scheduling experience.
• Must have reliable transportation, proof of current automobile insurance and a valid driver’s license.