Intake Coordinator

Continuum-Care-of-Washington; Lynnwood (WA); On-site; USD 80,000 - 110,000; Full time

Job summary

Continuum Care of Washington is seeking an Intake Manager to oversee the patient referral and intake process and lead the intake team. The role focuses on building relationships with referral sources and managing insurance verification and authorization workflows.

The ideal candidate has 3+ years in healthcare, preferably home care operations, and strong supervision and communication skills to ensure compliant hospice admissions.

Qualifications

• High School Diploma is required; college degree preferred.
• Proficient in Google Drive/Sheets/Docs.

Responsibilities

• Directs all daily patient referral and intake operations, implementing intake policies.
• Enters referral/patient information into EMR and other applications as needed.
• Coordinates with referral sources, marketing and clinical teams to ensure patient transition into hospice care.
• Ensures compliance with state, federal, CHAP referral/intake requirements.
• Oversees insurance verification and authorization processes.
• Maintains knowledge of contracts and community resources for patient access.

Skills

Supervising staff

Communication

Negotiation

Public relations

Autonomy

Organization

Assertiveness

Flexibility

Cooperation

Marketing

Education

High School Diploma / College Degree

Tools

Google Drive

Google Sheets

Google Docs

Job description

JOB DESCRIPTION SUMMARY

Responsible for managing all aspects of the patient intake process including managing the members of the intake team, establishing and maintaining positive relationships with customers and referral sources, responding to customer requests and concerns, and managing the insurance verification and authorization processes.

ESSENTIAL JOB FUNCTIONS/RESPONSIBILITIES

1. Directs all daily patient referral and intake operations including providing direct oversight of the establishment and implementation of intake policies.
2. Enters referral/patient information into electronic medical record system and other applications as needed.
3. Coordinates with referral sources, marketing and clinical teams to ensure patient transition into hospice care.
4. Ensures compliance with all state, federal, and CHAP referral/intake regulatory requirements.
5. Directs the implementation of improved work methods and procedures to ensure patients are admitted in accordance with policy.
6. Establishes and maintains positive working relationships with current and potential referral sources.
7. Ensures direct oversight of insurance verification and authorization processes.
8. Maintains comprehensive working knowledge of Continuum Care’s contractual relationships and ensures that patients are admitted according to contract provisions.
9. Maintains comprehensive working knowledge of community resources and assists referral sources in accessing community resources should services not be provided by Continuum Care.

The above statements are intended to be a representative summary of the major duties and responsibilities performed by incumbents of this job. The incumbents may be requested to perform job-related tasks other than those stated in this description.

POSITION QUALIFICATIONS

1. High School Diploma required/ College Degree preferred.
2. Proficient in Google Drive/Sheets/Docs preferred.
3. Minimum of Three (3) years’ experience in health care, preferably in home care operations.
4. Demonstrated ability to supervise and direct professional and administrative personnel.
5. Ability to market aggressively and deal tactfully with customers and the community.
6. Knowledge of corporate business management, governmental regulations, CHAP standards, and private payer practices.
7. Demonstrates good communications, negotiation, and public relations skills.
8. Demonstrates autonomy, organization, assertiveness, flexibility and cooperation in performing job responsibilities.