Reception / Intake Specialist

Big Sky Home Health, Palliative & Hospice; Bozeman (MT); On-site; USD 36,000 - 48,000; Full time

Job summary

The Pennant Group, Inc. is seeking a Reception / Intake Specialist in Bozeman, MT to coordinate office activities, answer calls, manage medical records and data entry, and support intake packets.

You will interact with patients, families, staff and referral sources to ensure smooth admission and scheduling. Responsibilities include maintaining confidentiality, handling billing inputs, assisting with insurance verification, and supporting the Intake department with staffing and communications.

Qualifications

• High school graduate or equivalent.
• Two years data entry experience; healthcare billing familiarity preferred.
• Ability to type 50 words per minute and strong word processing skills.

Responsibilities

• Maintains confidentiality of patient information.
• Assists Intake with staffing solutions for new referrals.
• Maintains up-to-date medical records per regulations.
• Communicates effectively with patients, families and staff by phone.
• Answers calls, greets visitors, and handles mail tasks.
• Enters data for billing and tracks admissions, discharges and visits.
• Notifies staff of changes in admissions, schedules and meetings.
• Assists with audits of patient information.

Skills

Data entry

Telephone communication

Typing 50 wpm

Word processing

Education

High school diploma

Tools

Home Care Home Base

Billing software

Job description

JOB SUMMARY

The Reception / Intake Specialist is responsible for coordinating office activities, including: answering phone calls, medical records, data entry, maintaining patient records, preparing intake packets, coordinating telephone calls and maintaining sufficient office supplies. They are responsible for managing workflow in Home Care Home Base to support operations of the Agency. This position also requires establishing and maintaining positive relationships with all related entities (internal staff, clinical field employees, contract staff, patients/families, referral sources, etc), responding to staff requests/concerns and maintaining information to assist in the coordination of patient services and staff availability. They are responsible for all aspects of the patient intake process including the insurance verification and authorization processes.

DUTIES & RESPONSIBILITIES

• Maintains confidentiality of patient information.
• Assists the Intake department by supplying staffing solutions to new patient referrals.
• Maintains accurate up to date medical records in accordance with regulations of Medicare andthe Policy and Procedure Manual.
• Communicates effectively on the telephone with patients, families and staff.
• Answers incoming calls and forwards to appropriate staff person or takes a message if theperson is not available.
• Welcomes and assists all guests.
• Assists with incoming, outgoing and interoffice mail.
• Performs typing, faxing and coping tasks as requested for various staff persons.
• Inputs data into computer for billing purposes.
• Maintains accurate records of medical equipment and supplies.
• Responsible for informing staff of any changes, updates, etc., regarding admissions; discharges,visits, schedules; and clinical meetings as directed by the Program Director, Director of ClinicalServices and/or Administrator.
• Tracks admission, discharge, IDTs, certification and re-certification dates on all patients.
• Assist with audits of patient information.

The above statements are only meant to be a representative summary of the major duties andresponsibilities performed by the employee of this job. The employee may be requested to performjob-related tasks other than those stated in this description.

JOB REQUIREMENTS (Education, Experience, Knowledge, Skills & Abilities)

• High school graduate or equivalent.
• Two years data entry experience. Previous computer experience, preferably inhospice or similar operation.
• Previous health care related billing experience.
• Ability to type 50 words per minute
• Word processing skills
• Personal computer skills
• Business machine knowledge

The employer for this position is stated in the job posting. The Pennant Group, Inc. is a holding company of independent operating subsidiaries that provide healthcare services through home health and hospice agencies and senior living communities located throughout the US. Each of these businesses is operated by a separate, independent operating subsidiary that has its own management, employees and assets. More information about The Pennant Group, Inc. is available at http://www.pennantgroup.com.