Patient Services Lead: Registration & Scheduling

Tidelands Health; Pawleys Island (SC); On-site; USD 36,000 - 52,000; Full time

Job summary

Tidelands Health in Pawleys Island, SC is seeking a Patient Services Representative II to register patients and resolve first-call inquiries, ensuring a smooth patient experience. You will verify demographics, assist with pre-registration for procedures, and coordinate referrals within a busy health system.

This role emphasizes compassion, attention to detail, and strong communication as you support scheduling, billing explanations, and HIPAA/privacy obligations while delivering high-quality

Qualifications

• High School Diploma or equivalent required.
• Two years of related customer experience, preferably in healthcare.
• Experience scheduling or pre-registering patients encouraged.

Responsibilities

• Guide patients through the registration process and ensure a welcoming experience.
• Enter registration information accurately into the electronic health system.
• Verify signatures and explain patient rights and HIPAA/privacy notices.
• Document insurance verification and obtain referrals/authorizations when needed.
• Handle inbound/outbound calls and manage appointment reminders.
• Schedule appointments and coordinate referrals for services.
• Provide administrative support and manage mail and correspondence.

Skills

Interpersonal skills

Customer service

Communication

Attention to detail

Phone etiquette

Education

High school diploma

Job description

Tidelands Health in Pawleys Island, SC is seeking a Patient Services Representative II to register patients and resolve first-call inquiries, ensuring a smooth patient experience. You will verify demographics, assist with pre-registration for procedures, and coordinate referrals within a busy health system.

This role emphasizes compassion, attention to detail, and strong communication as you support scheduling, billing explanations, and HIPAA/privacy obligations while delivering high-quality