Patient Services Specialist – Front Desk & Scheduling

Tidelands Health; Myrtle Beach (SC); On-site; USD 31,000 - 40,000; Full time

Job summary

Tidelands Health in Myrtle Beach, SC is seeking a Patient Services Representative I to register patients, verify demographics and insurance, and answer calls with a focus on a positive patient experience.

The role involves documenting information in the EHR, assisting with referrals, and scheduling appointments while maintaining high service levels in a dynamic healthcare environment.

Qualifications

• Experience in customer-facing roles, preferably in healthcare.
• Familiarity with medical terminology is preferred.
• Call center, scheduling or front-office experience is advantageous.

Responsibilities

• Engage patients during registration to create a welcoming experience.
• Enter patient information accurately into the EHR and verify demographics/insurance.
• Obtain necessary signatures and provide information on patient rights and financial assistance.
• Document insurance verification details and obtain referrals/authorizations as needed.
• Handle inbound/outbound calls and direct callers efficiently.
• Call patients to remind about appointments and reschedule as needed.
• Organize paperwork related to patient care and follow up as required.
• Schedule appointments for providers and communicate instructions to patients.
• Perform general administrative duties for the department.

Skills

Customer service

Medical terminology

Call center experience

Front-office experience

Scheduling

Education

High School Diploma or equivalent

Job description

Tidelands Health in Myrtle Beach, SC is seeking a Patient Services Representative I to register patients, verify demographics and insurance, and answer calls with a focus on a positive patient experience.

The role involves documenting information in the EHR, assisting with referrals, and scheduling appointments while maintaining high service levels in a dynamic healthcare environment.