Patient Access & Scheduling Specialist

Tidelands Health; Georgetown (SC); On-site; USD 32,000 - 42,000; Full time

Job summary

Tidelands Health in Georgetown, SC, is seeking a Patient Services Representative II to register patients, handle first-call resolutions, and coordinate scheduling and referrals. This role emphasizes accurate data collection, insurance verification, and compassionate patient interactions in a busy healthcare setting.

Responsibilities include pre-registering procedures, managing referrals, and answering calls to support timely access to care while providing clear information on patient rights and

Qualifications

• High School Diploma or equivalent required.
• Two years of related customer experience, preferably in healthcare.
• Experience scheduling or pre-registering patients; call center experience preferred.

Responsibilities

• Register patients and collect accurate demographic, financial, and medical information.
• Pre-register or schedule moderately complex procedures and coordinate resources for patient services.
• Verify insurance, obtain referrals and authorizations when needed.
• Answer inbound and outbound calls; direct callers efficiently and courteously.
• Remind patients of upcoming appointments and handle rescheduling as needed.
• Explain patient rights, HIPAA privacy, and financial assistance options.

Skills

Customer service

Interpersonal skills

Attention to detail

Problem solving

Initiative and judgment

Education

High School Diploma or Equivalent

Job description

Tidelands Health in Georgetown, SC, is seeking a Patient Services Representative II to register patients, handle first-call resolutions, and coordinate scheduling and referrals. This role emphasizes accurate data collection, insurance verification, and compassionate patient interactions in a busy healthcare setting.

Responsibilities include pre-registering procedures, managing referrals, and answering calls to support timely access to care while providing clear information on patient rights and