Patient Services Specialist II - Elevate Patient Experience

Tidelands Health; Murrells Inlet (SC); On-site; USD 33,000 - 39,000; Full time

Job summary

Tidelands Health in Murrells Inlet, SC is seeking a Patient Services Representative II to register patients, verify demographics and insurance, schedule appointments, and coordinate referrals. The role emphasizes delivering a welcoming, accurate patient experience and handling inquiries.

Ideal candidates have a high school diploma and at least two years of healthcare- or customer-service experience, with strong communication and attention to detail in a fast-paced environment.

Qualifications

• Two (2) years of related customer experience, preferably in healthcare.
• Experience scheduling or pre-registering patients.

Responsibilities

• Engage patients during registration to create a welcoming experience.
• Enter required information accurately into the electronic health record.
• Verify demographics and insurance information for completeness and accuracy.
• Obtain signatures and complete forms such as ABN, HIPAA notices, and benefits documents.
• Answer inbound calls and make outbound calls to coordinate appointments.

Skills

Customer service

Appointment scheduling

Registration

Phone etiquette

Education

High School Diploma or equivalent

Tools

EHR system

Job description

Tidelands Health in Murrells Inlet, SC is seeking a Patient Services Representative II to register patients, verify demographics and insurance, schedule appointments, and coordinate referrals. The role emphasizes delivering a welcoming, accurate patient experience and handling inquiries.

Ideal candidates have a high school diploma and at least two years of healthcare- or customer-service experience, with strong communication and attention to detail in a fast-paced environment.