Patient Care Specialist II

Millennium-Physician-Group; Oxford (FL); On-site; USD 37,000 - 56,000; Full time

Job summary

Millennium-Physician-Group is seeking a Patient Care Specialist II to coordinate front office activities, scheduling, and patient communications across care center workflows. The role supports accurate information flow between patients, providers, and staff in a busy clinical setting.

The position involves verifying demographics and insurance details, handling inquiries, and maintaining EMR accuracy, with supervision as needed.

Responsibilities

• Coordinate patient scheduling, registration, visit preparation, and follow-up activities across assigned care center workflows.
• Verify patient demographics, insurance information, referral details, and required documentation prior to or during visits.
• Respond to patient calls, messages, and front desk inquiries, providing accurate information within established guidelines.
• Identify scheduling gaps, missing documentation, or incomplete patient information and take appropriate steps to resolve routine issues.
• Route clinical messages, refill requests, forms, and care-related inquiries to the appropriate care team members.
• Maintain accurate records in electronic medical record, scheduling, and patient communication systems.
• Support daily front office workflow by prioritizing routine tasks, coordinating with clinical staff, and escalating issues when needed.

Job description

Job Description SummaryCoordinates standard front office, scheduling, patient communication, and documentation activities that support efficient care center operations. Applies working knowledge of clinical support workflows to resolve routine patient access questions, update records, manage appointment activity, and support accurate information flow between patients, providers, and staff.Patient Care Specialist II handles standard operational processes under moderate supervision, applying working knowledge to tasks that occasionally require interpretation or deviation from standard procedures. Decisions are procedure-driven and have direct impact on team output. This job communicates information that may require explanation, and achieves results within defined oversight.How will you make an impact & RequirementsKey Responsibilities • Coordinate patient scheduling, registration, visit preparation, and follow-up activities across assigned care center workflows. • Verify patient demographics, insurance information, referral details, and required documentation prior to or during visits. • Respond to patient calls, messages, and front desk inquiries, providing accurate information within established guidelines. • Identify scheduling gaps, missing documentation, or incomplete patient information and take appropriate steps to resolve routine issues. • Route clinical messages, refill requests, forms, and care-related inquiries to the appropriate care team members. • Maintain accurate records in electronic medical record, scheduling, and patient communication systems. • Support daily front office workflow by prioritizing routine tasks, coordinating with clinical staff, and escalating issues when needed.Compensation Range:$18.00to$27.00The anticipated base salary range represents the Company's good-faith estimate of the compensation it reasonably expects to pay for this position at the time of posting. Actual compensation will be determined based on factors including experience, skills, qualifications, geographic location, internal equity, and business needs.