Patient Care Specialist II

Millennium-Physician-Group; Winter Haven (FL); On-site; USD 25,000 - 37,000; Full time

Job summary

Millennium-Physician-Group is seeking a Patient Care Specialist II to coordinate front office operations at a Florida care center, including scheduling, registration, and patient communication. You’ll support accurate records in the EMR, verify demographics and insurance, and route messages to the care team.

This role requires organizational skills and attention to detail. Under moderate supervision, you will handle standard processes, address routine access questions, and contribute to

Qualifications

• Experience handling front office patient interactions and registrations.
• Ability to verify demographics and insurance information accurately.
• Familiarity with electronic medical records and scheduling workflows.

Responsibilities

• Coordinate patient scheduling, registration, visit prep, and follow-up activities.
• Verify patient demographics, insurance, referral details, and required docs.
• Respond to patient calls and front desk inquiries with accurate information.
• Identify and resolve routine scheduling gaps or missing data.
• Route clinical messages and ensure accurate information flow to the care team.
• Support daily front office workflow and escalate issues as needed.

Skills

Patient communication

Scheduling

Registration

Front desk

EMR navigation

Tools

EMR systems

Scheduling software

Job description

Job Description SummaryCoordinates standard front office, scheduling, patient communication, and documentation activities that support efficient care center operations. Applies working knowledge of clinical support workflows to resolve routine patient access questions, update records, manage appointment activity, and support accurate information flow between patients, providers, and staff.Patient Care Specialist II handles standard operational processes under moderate supervision, applying working knowledge to tasks that occasionally require interpretation or deviation from standard procedures. Decisions are procedure-driven and have direct impact on team output. This job communicates information that may require explanation, and achieves results within defined oversight.How will you make an impact & RequirementsKey Responsibilities • Coordinate patient scheduling, registration, visit preparation, and follow-up activities across assigned care center workflows. • Verify patient demographics, insurance information, referral details, and required documentation prior to or during visits. • Respond to patient calls, messages, and front desk inquiries, providing accurate information within established guidelines. • Identify scheduling gaps, missing documentation, or incomplete patient information and take appropriate steps to resolve routine issues. • Route clinical messages, refill requests, forms, and care-related inquiries to the appropriate care team members. • Maintain accurate records in electronic medical record, scheduling, and patient communication systems. • Support daily front office workflow by prioritizing routine tasks, coordinating with clinical staff, and escalating issues when needed.Compensation Range:$18.00to$27.00The anticipated base salary range represents the Company's good-faith estimate of the compensation it reasonably expects to pay for this position at the time of posting. Actual compensation will be determined based on factors including experience, skills, qualifications, geographic location, internal equity, and business needs.