Scheduling and Administrative Coordinator - Spine

OrthoCarolina; Charlotte (NC); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Paid holidays

Wellness programs

Tuition reimbursement

Job summary

OrthoCarolina Spine is seeking a Scheduling & Administrative Coordinator in Charlotte. You will provide administrative and medical secretarial support to physicians, coordinate surgeries and tests, and liaise with departments, patients, and external partners.

Essential duties include scheduling procedures, patient education, and ensuring proper authorizations and pre-certifications are obtained. The role requires strong medical terminology knowledge and prior office experience.

Qualifications

• Knowledge of medical terminology.
• Proficiency in telephone procedures and call handling.
• Understanding interrelationship of Clinical Services department.
• Ability to perform basic math calculations.
• Experience supporting physicians or medical staff preferred.

Responsibilities

• Arrange surgeries and diagnostic tests at area hospitals and facilities per physician/patient preferences and insurance.
• Schedule patient education and medical clearance appointments as needed.
• Perform other duties as required by patient flow or physician requests.

Skills

Medical terminology

Telephone procedure

Interdepartmental coordination

Basic math calculations

Education

High School diploma

Associate or bachelor’s degree preferred

One year related experience

Equivalent combination of training and education

Two years medical transcription experience

Three to five years executive level assistance

One to two years in medical office or hospital

Job description

Provides a variety of administrative and general medical secretarial support for providers and other members of the clinic. Serves as a liaison between the physicians and all departments within the organization, patients, attorneys, and the public in general. This should not be regarded as a detailed description of all the work requirements of each position as it varies according to the unique requirements of the physician (s) and practice.
Arranges surgeries, procedures and diagnostic tests with area hospitals and diagnostic facilities based on physician/patient preferences and insurance plan requirements. Arranges pre surgical appointments such as, labs, imaging, and medical clearance requested. Schedules in office procedures, cell therapy, VISCO appointments etc and obtains necessary authorization. Creates Auth/Cert and referrals, pre and post op appointments and obtains pre-certification as required. Schedules peer to peer meetings for insurance approval as well as facilitate information gathering for medical appeals. Manages in basket an voice mail messages.

AtOrthoCarolina, our team is our greatest asset and the foundation of our success. We are a diverse group of individuals, accountable to each other to uphold the standards of excellence and promote an environment of teamwork throughout the organization.OrthoCarolinahas 43 unique care locations with over 1300 professionals who share a common goal to make lives better. Our employees are eligible for a full spectrum of benefits including paid company holidays, wellness programs, and tuition reimbursement. To learn more about Team OC please visit https://www.orthocarolina.com/about-us

We are currently searching for a Scheduling and Administrative Coordinator to work with one of ourphysiciansat ourOrthoCarolinaSpineoffice locationin Charlotte.

The**Scheduling & Administrative Coordinator (SAC)**provides a variety of administrative and general medical secretarial support for physicians of a sub-specialty and other members of the clinic. This role serves as the liaison between the physician and administration, all departments within the organization, patients, attorneysand the public in general.

Essential Functions:

• Arranging surgeries and diagnostic tests at area hospitals and diagnostic facilities based on physician/patient preferences and insurance plan requirements.

• Scheduling patient education and medical clearance appointments as needed.

• Other assigned duties as required by patient flow or physician request.

Skills and Abilities:

• Knowledge of medical terminology.

• Skill in telephoneprocedure.

• Knowledge of interrelationship of Clinical Services department.

• Ability to perform basic math calculations.

Qualifications:

• High School diploma.

• Associate or bachelor’sdegree preferred.

• A minimum ofone yearof relatedexperience and training.

• An equivalentcombination of training and education will be considered.

• Two years of medical transcription experience and knowledge of current medical terminology.

• Three to fiveyearsexecutive levelassistanceexperience preferred.

• One to two years’ experience in a medical office or hospital environment.

Employee Type

Regular

Medical Care, Medical Knowledge, Medical Office Administration, Medical Office Support, Medical Procedures, Patient Care, Patient Care Coordination, Surgeries