Senior Patient Service Specialist

Northern Light Health; Orono (ME); On-site; USD 25,000 - 33,000; Full time

Job summary

Northern Light Eastern Maine Medical Center in Bangor, Maine, is seeking a Patient Services Representative II for the Northern Light Cutler Health Center. This full-time role handles patient intake, scheduling, and registration processes in a busy practice setting.

The PSR II role builds on PSR I responsibilities with greater independence, accountability, and customer-service excellence. Proficiency with practice software, data accuracy, and collaborative teamwork are essential in supporting

Qualifications

• High school diploma or GED required.
• Experience in patient registration or medical office preferred.
• Strong communication and customer-service skills.

Responsibilities

• Greeting and checking in patients.
• Verify and update insurance information.
• Schedule appointments and referrals.
• Answer phones and process payments.
• Maintain accurate patient demographics in EMR.

Skills

Customer service

Communication

Scheduling

Insurance verification

Billing

Tools

EMR system

Job description

Northern Light Eastern Maine Medical Center in Bangor, Maine, is seeking a Patient Services Representative II for the Northern Light Cutler Health Center. This full-time role handles patient intake, scheduling, and registration processes in a busy practice setting.

The PSR II role builds on PSR I responsibilities with greater independence, accountability, and customer-service excellence. Proficiency with practice software, data accuracy, and collaborative teamwork are essential in supporting