Senior Patient Service Representative

Northern Light Health; Brewer (ME); Hybrid; USD 25,000 - 33,000; Full time

Job summary

Northern Light Eastern Maine Medical Center in Brewer, ME is seeking a Patient Service Representative III to handle patient intake, scheduling, and front-desk duties with independence and professionalism.

You will support PSR I/II, verify insurance, collect payments, maintain demographics, coordinate tests and procedures, and mentor junior staff while contributing to a positive patient experience.

Qualifications

• High school diploma or GED required.
• Experience in patient registration or front-desk roles preferred.
• Ability to verify insurance and assist with scheduling and demographic updates.

Responsibilities

• Greet and check in patients and confirm demographics and insurance details.
• Schedule patient appointments and coordinate referrals/tests.
• Handle phone calls, messages, and front-office communications.
• Process payments and post charges; maintain accurate records.
• Mentor and support PSR I/II staff and coordinate with Central Scheduling.

Skills

Customer service

Communication

Insurance verification

Scheduling

Time management

Training staff

Problem solving

Education

High School Diploma/GED

Tools

EMR system

Registration software

Job description

Northern Light Eastern Maine Medical Center in Brewer, ME is seeking a Patient Service Representative III to handle patient intake, scheduling, and front-desk duties with independence and professionalism.

You will support PSR I/II, verify insurance, collect payments, maintain demographics, coordinate tests and procedures, and mentor junior staff while contributing to a positive patient experience.