Patient Services Specialist I — Front Desk & Care Support

Baylor Scott & White Health; Round Rock (TX); On-site; USD 32,000 - 48,000; Full time

Job summary

Baylor Scott & White Health in Round Rock, TX is seeking a Patient Services Specialist 1 to provide administrative support in a physician office or clinic. You will assist patients, handle check-in/check-out, scheduling, and insurance verification, and help with billing and records.

The role emphasizes patient-centered care, courteous communication, and teamwork in a fast-paced environment.

Qualifications

• High school diploma or GED required.
• Less than 1 year of relevant experience preferred.
• Strong communication and customer service skills essential.
• Ability to handle a fast-paced environment and manage multiple tasks.

Responsibilities

• Assist with patient duties including check-in/check-out and scheduling.
• Verify insurance information and aid in patient registration.
• Answer phones and direct patients to appropriate resources.
• Collect payments and post charges with accuracy.
• Provide information to patients and approved outside entities.
• Support medical records duties as requested.

Skills

Communication skills

Customer service

Data entry

Phone etiquette

Teamwork

Multitasking

Bilingual Spanish

Education

H.S. Diploma or GED

Job description

Baylor Scott & White Health in Round Rock, TX is seeking a Patient Services Specialist 1 to provide administrative support in a physician office or clinic. You will assist patients, handle check-in/check-out, scheduling, and insurance verification, and help with billing and records.

The role emphasizes patient-centered care, courteous communication, and teamwork in a fast-paced environment.