Patient Services Specialist I: Caring Front Desk & Scheduling

Baylor Scott & White Health; Temple (TX); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Health benefits

401(k) match

Tuition reimbursement

PTO from Day 1

Job summary

Baylor Scott & White Health seeks a Patient Services Specialist 1 to provide administrative support in a physician office or clinic. You will assist patients with check-in/check-out, scheduling, insurance verification, and answering phones to ensure high-quality, patient-centered care.

Responsibilities include collecting insurance information, posting payments, and directing patients to appropriate areas. This role requires strong customer service and data-entry accuracy in a fast-paced

Qualifications

• Educational requirement: HS Diploma or GED.
• Experience in patient services or similar field is preferred.

Responsibilities

• Assist patients with check-in and check-out, scheduling, and referrals.
• Verify patient insurance details and update records as needed.
• Answer phones and respond to routine inquiries about practice services and hours.
• Accept payments for services and post charges in the system.
• Provide information to patients and approved entities accurately.

Skills

Customer service

Data entry

Phone etiquette

Education

High School Diploma or GED

Tools

Electronic health records (EHR) system

Job description

Baylor Scott & White Health seeks a Patient Services Specialist 1 to provide administrative support in a physician office or clinic. You will assist patients with check-in/check-out, scheduling, insurance verification, and answering phones to ensure high-quality, patient-centered care.

Responsibilities include collecting insurance information, posting payments, and directing patients to appropriate areas. This role requires strong customer service and data-entry accuracy in a fast-paced