Patient Services Specialist — Hybrid Role

The-Assistance-Fund-In; Orlando (FL); Hybrid; USD 18,000 - 25,000; Full time

Benefits offered by this job

Health benefits

401(k) employer match

Paid time off

Paid holidays

Wellness Day

Job summary

The Patient Services Representative at The Assistance Fund provides essential support to patients and partners, handling reenrollment calls, outbound outreach, and administrative tasks. This entry-level role sits within the Operations Team and prepares you for growth within the organization.

Employees follow a hybrid schedule after completing in-office training, with benefits starting after 30 days. The role emphasizes accuracy, compassion, and professional communication to support program

Qualifications

• Education: high school diploma or GED or equivalent years of work experience.
• 1 year of Call Center or other Customer Service experience.
• Strong written and verbal communication skills.
• Proficiency in Microsoft Office, email, and web-based applications.

Responsibilities

• Support a variety of Operational tasks that interact with patients and partners.
• Handle reenrollment phone calls and outbound project calls.
• Maintain patient records and ensure data quality in systems.
• Provide back-office support and assist with project work.

Skills

Call Center

Customer Service

Multitask

Professional communication

Education

High school diploma or GED

Tools

Microsoft Office

Email

Salesforce

Job description

The Patient Services Representative at The Assistance Fund provides essential support to patients and partners, handling reenrollment calls, outbound outreach, and administrative tasks. This entry-level role sits within the Operations Team and prepares you for growth within the organization.

Employees follow a hybrid schedule after completing in-office training, with benefits starting after 30 days. The role emphasizes accuracy, compassion, and professional communication to support program