Patient Services Specialist (Hybrid) – Records & Access

NAACPJobFinder; Ann Arbor (MI); Hybrid; USD 52,000 - 72,000; Full time

Benefits offered by this job

Excellent medical, dental and vision:

2:1 retirement match

Job summary

Michigan Medicine is seeking a Patient Services Intermediate in Ann Arbor to support template changes and record processing. You will manage healthcare records, balance multiple tasks, and collaborate with teams to ensure accuracy and regulatory compliance.

The role emphasizes MiChart experience, strong organization, and the ability to work in a hybrid environment with a focus on patient care and data integrity.

Qualifications

• High school diploma or equivalent required.
• Minimum 3 years of experience.
• Ability to work independently and multitask.
• Ability to collaborate with others in a team and show initiative.

Responsibilities

• Lead review and processing of permanent and temporary template changes across multiple locations.
• Ensure alignment with CBT standards, ACOC scheduling guidelines, and access optimization goals.
• Provide back-up coverage to other template editors as needed and as directed by leadership.
• Participate in access collaborations meetings and other meetings as needed.
• Review incoming patient records for accuracy, completeness, and regulatory compliance.
• Organize and maintain health records in electronic health records (EHR) systems and/or paper files.
• Retrieve, assemble, and process medical records for physicians, clinics, billing departments or external requests.
• Monitor record completion and follow up on missing documentation.
• Other duties as assigned by the Administrative Manager/Administrative Director or other leaders.

Skills

Independent work

Multitasking

Team collaboration

Leadership problem solving

Customer service

Education

High school diploma or equivalent

Tools

MiChart

Cadence

Reporting Workbench

Microsoft Office

Job description

Michigan Medicine is seeking a Patient Services Intermediate in Ann Arbor to support template changes and record processing. You will manage healthcare records, balance multiple tasks, and collaborate with teams to ensure accuracy and regulatory compliance.

The role emphasizes MiChart experience, strong organization, and the ability to work in a hybrid environment with a focus on patient care and data integrity.