Patient Services Specialist - Front Desk, Scheduling & EMR

MaineGeneral Health System; Oakland (ME); On-site; USD 27,000 - 48,000; Full time

Benefits offered by this job

Payactiv access to earned wages

403(b) company-matching contributions

401(a) retirement plan

Employee Assistance Program

Wellness programs

Leadership development / career mobile

Job summary

MaineGeneral Health System in Oakland, ME seeks a Patient Services Representative to serve as the first contact with patients, handling front-desk duties and coordinating care.

You will greet patients, manage check-in/out, schedule, register in EMR, verify insurance, collect co-pays, and route questions to financial counseling, all while delivering excellent service in a busy, team-oriented environment.

Qualifications

• Medical office or healthcare registration experience is strongly preferred or other transferable experience.
• Familiarity with EMR systems and insurance verification processes.
• Comfortable working in a busy, patient-facing environment.
• Excellent communication, customer service, and organizational skills.
• Detail-oriented, adaptable, and a true team player.

Responsibilities

• Greet patients with professionalism and warmth, creating a positive first impression.
• Manage front desk operations including check-in, check-out, and scheduling.
• Use EMR and scheduling software to register patients and book appointments.
• Verify insurance coverage and obtain prior authorizations when needed.
• Process co-pays, deductibles, and direct patients to financial counseling if appropriate.
• Maintain accurate and timely entry of all patient and billing information.
• Answer incoming calls and respond to patient inquiries with clarity and care.

Skills

Medical office experience

EMR familiarity

Patient-facing environment

Communication skills

Team player

Job description

MaineGeneral Health System in Oakland, ME seeks a Patient Services Representative to serve as the first contact with patients, handling front-desk duties and coordinating care.

You will greet patients, manage check-in/out, schedule, register in EMR, verify insurance, collect co-pays, and route questions to financial counseling, all while delivering excellent service in a busy, team-oriented environment.